Senior Capacity Planning Manager, Workforce Management

Monzo; City Of London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A digital banking platform in London is seeking a Senior Capacity Planning Manager to optimize workforce deployment using Anaplan. You will lead capacity planning, manage complex scenario modelling, and collaborate with various teams to enhance performance. The ideal candidate has experience in strategic planning within a dynamic environment. This role offers a flexible work model and the opportunity to shape the future of banking.

Benefits

Flexibility in working hours

£1,000 annual learning budget

Macbook for remote work setup

Qualifications

• Demonstrable experience in strategic capacity planning and long-term forecasting.
• Hands-on experience building and maintaining models in Anaplan.
• Strong analytical skills with the ability to interpret data.

Responsibilities

• Lead capacity and scenario modelling for Operations.
• Manage forecasting and resource allocation across customer service teams.
• Prepare executive-level reports and communicate insights.

Skills

Anaplan

Strategic capacity planning

Data analysis

Presentation skills

Collaboration

Tools

Google Sheets

Anaplan Model Building

Job description

Senior Capacity Planning Manager, Workforce Management

London

We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ️

Our Workforce Management Strategic Planning team

As part our team, you'll be responsible for leading consistent best practice capacity and scenario modelling for Operations. You'll work closely with cross-functional teams, including operations, finance, and customer service, to optimise workforce deployment, increase efficiency, and enhance overall business performance.

We're looking for an experienced and highly-skilled Senior Capacity Planning Manager to join our WFM Strategic Planning team. This pivotal role requires a forward-thinking individual with expertise in Anaplan as a Model Builder (Level 2+), long-term forecasting, capacity planning, and scenario modelling to ensure optimal resource allocation across our customer operations and service teams. You'll be instrumental in driving our continued WFM Transformation with a heavy focus on our Anaplan models, using data-driven insights to predict business needs, mitigate risks, and present actionable strategies to our most senior operational leaders.

• Leading the migration of long-term forecasting, capacity planning, and scenario modelling from Google Sheets into Anaplan.
• Designing, implementing, and maintaining Anaplan models that account for complex variables and provide accurate forward-looking predictions.
• Developing and leading consistent best practice capacity and scenario modelling for Operations. You will be capable of running multiple scenarios at pace, linking directly to forecasts, capacity, costs, and SLAs.
• Preparing clear, concise, and actionable executive-level reports and presentations on capacity plans, scenario analysis, cost modelling, and hiring plans. Providing regular updates to senior leadership on performance, insights, and any potential issues or risks.
• Analysing large datasets within Anaplan, identifying patterns and trends, and communicate key insights to stakeholders. Enabling self-serve visibility on capacity plans, hiring plans, and P&L impacts for Operations.
• Work closely with Operations, People, Finance, and other departments to align capacity planning models with company goals and initiatives. Collaborating closely with Product and Change teams to drive improvements in our long-term WFM plans.
• Regularly evaluate the accuracy and effectiveness of capacity plans, budgets and scenario models, implementing adjustments or enhancements to improve quality and efficiency. Stay up-to-date with industry best practices, tools, and technologies to improve strategic planning processes.
• Partnering with operational domain leaders (e.g. Directors and General Managers) to produce and communicate headcount budgets. Tracks and models changes to costs and highlights opportunities and risks to plan.

We’d love to hear from you if you have…

• Demonstrable experience in strategic capacity planning, long-term forecasting, and complex scenario modelling, ideally in a fast-paced, high-growth environment.
• Hands-on experience building and maintaining models in Anaplan and areAnaplan Level 2 Model Builder or equivalent.
• A proven track record of creating and managing sophisticated forecasting and capacity models that drive business outcomes.
• Experience presenting complex data to executive leadership and influencing decision-making through clear, strategic communication.
• Excellent analytical skills with the ability to understand data, identify trends, and translate insights into actionable strategies.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with cross-functional teams and senior executives.
• Strong proficiency in data analysis and a meticulous approach to data integrity.
• The ability to work autonomously, manage multiple priorities, and thrive in a dynamic, fast-paced environment

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you!

What’s in it for you

We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.

£1,000 learning budget each year to use on books, training courses and conferences.

We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

The application journey has 5 key steps

• Take home task (presentation)
• Role specific interview
• Values interview

This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to [e-mail]. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.

If you’re successful in applying for this role, we’ll work with you to find a start date that’s as early as possible. So that we can make sure things continue to run smoothly and our teams aren’t too stretched, this might not always be as soon as expected. We’ll be sure communicate this with you and keep you updated.

#LI-REMOTE #JI

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage

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