Senior Capacity Planner

Capita plc; Remote; GBP 40,000 - 48,000; Full time

Job summary

A prominent service delivery organization is seeking a Senior Capacity Planner to lead the development of capacity models and support operational delivery. In this remote role, you will be pivotal in shaping strategies through effective workforce forecasting and modelling techniques. Candidates should have substantial experience in fast-paced BPO settings and demonstrate strong analytical and communication skills. The position offers a competitive salary up to £48,000 and numerous employee benefits.

Benefits

Competitive salary

25 days' holiday

Pension scheme

Paid volunteer day

Life assurance

Qualifications

• Experience in capacity planning in BPO environments.
• Strong understanding of service delivery dynamics.
• Experience with operational forecasting and capacity modelling techniques.

Responsibilities

• Lead the development of capacity models for operational delivery.
• Design scenario modelling to assess business impacts.
• Collaborate with teams to align data sources and modelling assumptions.

Skills

Capacity planning

Data management

Analytical thinking

Communication skills

Tools

Microsoft Excel

Statistical analysis tools

Job description

The Capita HAAS team are excited to be recruiting for a Senior Capacity Planner.

The successful candidate will lead the development and delivery of medium- to long-term capacity modelling within the Performance Management function. This senior role is central to shaping operational strategy through robust modelling, scenario analysis, and workforce forecasting.

This is a home based remote role.

What you’ll be doing:

• Lead the development and maintenance of medium- to long-term capacity models to support operational delivery and strategic planning.
• Design and deliver scenario modelling to assess the impact of business changes, policy shifts, or demand fluctuations.
• Support the production of Impact Assessments by providing robust modelling and evidence-based insight.
• Translate complex modelling outputs into clear, actionable recommendations for senior stakeholders.
• Collaborate with MI, Business Modelling, and Operational teams to ensure alignment of modelling assumptions and data sources.
• Drive recruitment requirement forecasts through accurate workforce and demand modelling.
• Identify opportunities to improve modelling efficiency, automation, and scalability.
• Document modelling assumptions, methodologies, and outputs using appropriate tools and techniques.
• Maintain up-to-date knowledge of modelling techniques, tools, and best practices relevant to capacity and operational forecasting.
• Contribute to the development of modelling standards, templates, and governance within the Performance Management function.

What we’re looking for:

Essential

• Demonstrated experience in capacity planning in a fast-paced, client-focused environment within a Business Process Outsourcing (BPO) setting, with a strong understanding of service delivery dynamics and performance expectations.
• Significant experience in data management, capacity modelling, and forecasting, particularly in medium- to long-term workforce and operational contexts.
• Knowledge of operational forecasting and capacity planning models/modelling techniques

Desirable

• Experience working in or with government services or public sector organisations
• A strong leader and collaborative team player with a proven ability to build trusted relationships across all levels of the organisation, including senior stakeholders and client-facing teams.
• Excellent communication and interpersonal skills, with the ability to convey complex modelling concepts and data insights clearly to both technical and non-technical audiences.
• Demonstrated strength in analytical thinking and structured problem-solving, with a focus on applying data-driven approaches to operational and strategic challenges.
• Deep expertise in data visualisation, statistical analysis, and modelling techniques, with hands‑on experience using Microsoft Excel other analytical or modelling tools to support business decision-making.
• Strong IT and mathematical skills, including the ability to work with large datasets, build scalable models, and apply quantitative methods to real-world scenarios.
• Excellent quality assurance, validation, and data linkage capabilities, ensuring the integrity, accuracy, and reliability of modelling outputs used to inform business-critical decisions.

About HAAS

The Health Assessment Advisory Service (HAAS) arranges and carries out assessments for the Department for Work and Pensions (DWP) and the Department for Communities (DfC).

The purpose of the assessment is to understand how an illness or disability affects a person's daily life. After the assessment, the DWP/DfC makes the decision as to whether the individual will receive any benefits. The Health Assessment Advisory Service is delivered on behalf of the DWP & DfC by Capita.

What’s in it for you?

• A competitive salary of up to £48,000 dependent on experience
• 25 days' holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose “Apply now” to fill out our short application, so that we can find out more about you.

Equal Opportunities

We’re truly committed to building a diverse and representative workforce and as part of our strategic plans we are aiming to accelerate gender and ethnic representation in leadership. As such we would particularly welcome applications from people who are female and/or are from Black, Asian and other ethnic minority backgrounds.

At Capita, we’re committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email [e-mail] or call 07784 237318 and we’ll get back to you to discuss.

For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - [e-mail]