Senior Business Support Officer

London Borough of Lewisham; Greater London; Hybrid; GBP 37,000 - 39,000; Full time

Job summary

A local authority in London is seeking a Senior Business Support Officer to join their Business Support Team. The role requires exceptional organisational skills, multitasking abilities, and effective communication for supporting vulnerable adults in the community. Candidates will provide administrative support, conduct minute-taking, and adapt to a sensitive working environment. A competitive salary package is offered along with generous holiday allowance, flexible working policies, and professional development opportunities.

Benefits

Generous holiday allowance

Local Government Pension scheme

Flexible working policies

Season ticket and bicycle loans

Staff discounts for gym memberships

Supportive staff networks

Qualifications

• Experience in organisational tasks and multitasking.
• Strong communication skills for customer care.
• Knowledge of Adult Social Care services.

Responsibilities

• Provide clerical and administrative support as needed.
• Take minutes for meetings held virtually or in person.
• Promote efficient working practices to meet service requirements.

Skills

Organisational tasks

Multitasking

Communication

Administrative support

Customer care

Job description

Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!

We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK's first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.

The role

Are you organised and take pride in your work?

Does the sound of making a difference for vulnerable adults in Lewisham appeal to you?

If yes, we have the perfect role for you!

Lewisham Adult Social Care is looking to recruit a permanent Senior Business Support Officer to join our Business Support Team, and to help play a key role in achieving positive outcomes for vulnerable adults in our Borough.

About the team and role

As a member of Business Support you will be part of a busy administrative team working across Adult Social Care, carrying out a wide range of business processes to support internal and external customers. Working together to achieve our vision, to make our service as efficient and effective as possible.

What we’re looking for:

A Senior Business Support Officer with experience in organisational tasks, multitasking, communication, and administrative support.

The role includes providing clerical and administrative support as needed, such as minute taking for designated meetings held virtually or in person.

Candidates should have knowledge of Adult Social Care services and demonstrate a commitment to supporting the workforce. The position requires working in a sensitive and confidential setting, which may involve exposure to difficult information regarding families and individuals. The work environment can be fast‑paced, so the ability to think clearly and calmly is essential to maintaining accurate systems and processes. Candidates need to prioritise changing workloads and proactively promote efficient working practices to meet service requirements and comply with statutory guidelines.

Additionally, effective communication skills are required for providing customer care to service users, internal staff, and external partner agencies. The role also expects candidates to use their initiative, adapt to change, and collaborate effectively within a team setting.

Please click here to view the Job Description and Person Specification.

What's in it for you?

Excellent training and development opportunities, plus a range of benefits including:

• Generous holiday allowance
• Local Government Pension scheme
• Flexible working and family‑friendly policies
• Season ticket and bicycle loans
• A range of staff discounts including local subsidised gym memberships
• Supportive staff networks

Location

The job is primarily based in Laurence House, Catford, London, SE6 4RU, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.

Special conditions

• Hybrid working – both in office and from home on a regular basis
• Minute taking – virtual and in person at various locations across the borough
• The job is subject to a basic DBS check

The recruitment process is anonymous and we don't accept CVs.

Applicant handbook – please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.

For an informal discussion about this job, please contact Kristal Boylan (Business Support, ContrOCC & Improvement Manager) [e-mail]

Salary

£37,509‑£38,637 per annum (Scale 6)

N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.

Diversity

Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process.

We support the Access to Work scheme, further details are available at www.gov.uk/access-to-work/apply

The Council reserves the right to close adverts early if there is a large response.