Senior Business Support Assistant

Bristol City Council; Bristol; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A local government organization in Bristol is seeking a driven individual for a full-time role in managing school admissions. This fixed-term position requires skills in customer service and the ability to handle a dynamic environment. Responsibilities include supporting school place allocations and responding to enquiries. The council offers a supportive work culture with flexible working arrangements, an excellent rewards package, and opportunities for personal development, aiming to make a meaningful contribution to the community.

Benefits

Flexible working arrangements

Local Government Pension scheme

Generous annual leave allowance

Qualifications

• Ability to manage competing demands.
• Proven ability to deliver first-rate customer service.
• Attention to detail and flexible approach.

Responsibilities

• Support allocation of school places for pupils.
• Administer and process emails for School Admissions.
• Respond to routine and complex enquiries.

Job description

Job description

Full Time, Fixed Term until 10th November 2026. We are looking for this role to start asap.

The School Admissions Service is looking for a driven individual able to manage competing demands, with a proven ability to deliver first-rate customer service.

You will be a flexible person, with attention to detail and the ability to be adept at handling the kind of problems that often arise in a fast-changing, dynamic environment.

You will support the allocation of school places for pupils moving into the area and those wishing to change schools, in accordance with the admission authority's policy, including advising parents/carers about procedures in respect of school appeals.

You will administer and process emails sent to the School Admissions shared email account.

You will respond to a range of routine and more complex written and telephone enquiries from a variety of sources (internal/external) either directly or by referral to an appropriate colleague to ensure a satisfactory resolution.

You will compose, type and distribute routine & more complex correspondence. In addition, prepare more specialist/technical draft documents for approval as directed.

If you like challenge and variety this may be the role for you.

Why Bristol City Council?

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.

Join us and you'll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you'll be working in a supportive environment where you'll have the chance to make Bristol a better place and contribute to its future.

How do I apply?

If you share our values and are ready to be part of our exciting journey please select the apply button below.

To be shortlisted for interview you'll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application.

For permanent Bristol City Council employees, this post will be a secondment.

For employees who are currently on a fixed term contract with Bristol City Council, the secondment must not extend beyond the end of the fixed term period to ensure there is a substantive post to return to.

If you are currently a casual worker or a member of an employment agency (currently working with Bristol City Council) this post will be a fixed term contract.

We’re a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.

For further details please contact Kate Aldworth, Service Deputy Lead by email at [e-mail].

Bristol City Council strives to have a workforce that reflects the communities it serves, we are therefore committed to ensuring diversity in our hiring process. We welcome, develop and promote people from all sections of the community. Appointments will be made on merit.

The personal information section (including your name) you'll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.