Senior Business Analyst - Faster Claims Payments

Expleo; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A consulting firm in the insurance sector seeks talented Business Analysts in London to support a Faster Claims Payment Project. Candidates will require strong organizational and communication skills, and demonstrate experience within the London Market Insurance domain. The role includes gathering and analyzing business requirements, collaborating with various teams, and ensuring compliance with regulatory standards. This position offers a collaborative working environment and competitive company benefits.

Benefits

Collaborative working environment

Career development through ExpleoAcademy

Competitive company benefits

Qualifications

• Strong understanding of Faster Claim Payments systems and UK financial regulations.
• Excellent communication and problem-solving skills.
• Demonstrable experience as a Business Analyst in the London Market Insurance domain.

Responsibilities

• Gather, analyse, and document business requirements related to claims processing.
• Collaborate with IT, operations, and finance teams for solution design.
• Monitor project progress and provide updates to stakeholders.

Skills

Understanding of Faster Claim Payments systems

Communication skills

Documentation skills

Problem-solving skills

Proficiency in Visio

Proficiency in JIRA

Proficiency in Confluence

Education

BCS Business Analysis International Diploma

Bachelor’s Degree in Computer Science

Tools

Visio

JIRA

Confluence

Job description

Overview

We are seeking talented and experienced Business Analysts to support a Faster Claims Payment Project within the insurance sector. This role requires strong organisational and communication skills to drive success in a dynamic environment.

The role has two components:

• Client Focused - delivering consultancy and analytical services to clients to co-create value
• Expleo - ensuring quality framework compliance, supporting the BA practice and working within others as part of a multidisciplinary delivery team

Responsibilities

• For a client engagement:
  • Work closely with stakeholders to gather, analyse, and document business requirements related to claims processing and payment systems.
  • Map current and future state processes, identifying gaps and opportunities for improvement.
  • Collaborate with IT, operations, and finance teams to support the design and implementation of Faster Claims Payment solutions.
  • Conduct impact assessments and support change management activities.
  • Facilitate workshops, interviews, and working groups to elicit requirements and validate solutions.
  • Develop functional specifications, user stories, and acceptance criteria.
  • Support testing and quality assurance activities, including UAT planning and execution.
  • Monitor project progress and provide regular updates to stakeholders.
  • Ensure compliance with regulatory standards and internal policies
• For Expleo:
  • Network and work within multi-disciplinary teams.
  • Identify business development opportunities.
  • Comply with Expleo Delivery governance.
  • Share knowledge and experience with team members.
  • Support team success and maintain high morale.

Qualifications

• BCS Business Analysis International Diploma (or equivalent)
• A Bachelor’s Degree in Computer Science, Information Systems, or other related field, or equivalent work experience

Essential skills

• Strong understanding of Faster Claim Payments systems and UK financial regulations.
• Familiarity with Agile and Waterfall delivery methodologies.
• Excellent communication, documentation, and problem-solving skills.
• Proficiency in business analysis tools (e.g., Visio, JIRA, Confluence).
• Knowledge of claims management systems and data flows.
• Understanding of customer experience metrics and service-level improvements.

Experience

• Demonstrable experience as a Business Analyst within the London Market Insurance domain
• Experience in process mapping, requirements gathering, and stakeholder engagement
• Experience with digital transformation or automation projects in claims.
• Commercial and regulatory awareness
• Consulting experience an advantage

What do I need before I apply

• To be flexible to travel to, and work at, client sites across the UK as required

Benefits

• Collaborative working environment – we stand shoulder to shoulder with our clients and ourpeers through good times and challenges
• We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects
• ExpleoAcademy - enables you to acquire and develop the right skills by delivering a suite of accredited training courses
• Competitive company benefits
• Always working as one team, our people are not afraid to think big and challenge the status quo

#LI-BM1

• As a Disability Confident Committed Employer we have committed to:
• Ensure our recruitment process is inclusive and accessible
• Communicating and promoting vacancies
• Offering an interview to disabled people who meet the minimum criteria for the job
• Anticipating and providing reasonable adjustments as required
• Supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people

“We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.

We treat everyone fairly and equitably across the organisation, including providing any additional support and adjustments needed for everyone to thrive