Senior Business Analyst

Manchester Digital; Manchester; Hybrid; GBP 57,000 - 69,000; Full time

Job summary

A government digital services organization in the UK is seeking a Senior Business Analyst to lead complex business analysis for digital transformation initiatives. You will work in a hybrid model, engaging with stakeholders and aligning project goals. The role demands strong leadership in workshops and a commitment to continuous improvement. Benefits include a generous pension, flexible working hours, and opportunities for professional development. Ideal candidates should have a proven track record in high-stakes environments.

Benefits

28.97% employer pension contributions

Generous leave package starting at 26 days

Flexible working hours

Professional development opportunities

Interest-free loans for commuting costs

Qualifications

• Proven experience as a Senior Business Analyst in complex projects.
• Ability to engage stakeholders and align teams effectively.
• Skilled in mentoring and developing junior BAs.

Responsibilities

• Lead workshops and interviews to define business problems.
• Collaborate with stakeholders to align requirements with digital roadmaps.
• Deliver digital solutions achieving strategic outcomes.

Skills

Stakeholder engagement

Mentoring

Business analysis

Continuous learning

Job description

Pay up to £68,205, plus 28.97% employer pension contributions. Hybrid working, flexible hours, and great work life balance.

We are looking for a Senior Business Analyst to lead business analysis activities on large, complex digital programmes.

We have vacancies in a number of areas including

• Health & Disability - Access to Work We are transforming how people access support to thrive in work and life by creating simple and responsive services that deliver real impact. Rather than digitising old processes, we reimagine complete journeys to improve experiences for millions. From applying for benefits to getting the help needed to succeed at work, you will help design and deliver innovative solutions that drive major transformation across DWP.
• Tech Services - Digital Workspaces We provide the core technology that powers the Department's Digital Workplace, supporting citizen-facing services and colleagues across government. You will join a multi-disciplinary team delivering solutions such as Digital Signage and assistive technology, working with stakeholders to create reliable and innovative services that make a real difference.
• Digital, Modernisation & Efficiency - Common Capabilities We deliver critical services that support major transformation programmes modernising how DWP works. Using research-driven development, we automate processes and streamline workflows to help agents manage customer contact efficiently, reducing errors and improving experiences. You will work with experts in design, architecture, analysis and engineering, scaling and integrating our platform across multiple service lines.

Travel to other digital hubs required regularly.

What skills, knowledge and experience will you need?

• Proven experience as a Senior Business Analyst, leading business analysis activities within complex projects and environments.
• Expert in stakeholder engagement, driving clarity and alignment across multiple teams and delivery strands.
• Skilled in mentoring and supporting other BAs, fostering growth and sharing best practices.
• Committed to continuous learning and development, actively building and enhancing your BA toolkit.

You and your role

As a Senior Business Analyst you will work on large, complex and cross-cutting products or services, sometimes across multiple projects simultaneously. Your role is key to enabling the delivery of digital solutions that achieve strategic business outcomes and improve experiences for millions of users.

You will lead workshops, interviews, and focus groups to understand business problems and user needs. Collaborating with senior technical and business stakeholders, you'll ensure requirements and acceptance criteria align with our established digital roadmaps.

Details, Wages, Perks

Location: You'll join us in one of our digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield.

Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.

Pay: £57,946 to £68,205.

Pension: Brilliant civil service pension with employer contributions of 28.97%, worth up to £19,758 per year.

Holidays: Generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. Public holidays also apply.

Benefits

• Flexible working including flexible hours and flex-friendly policies.
• Time off volunteering and charitable giving.
• Bring your authentic self to work with "I Can Be Me in DWP".
• Discounts and savings on shopping, fun days out and more.
• Interest‑free loans to buy a bike or a season ticket, making it easier to get to work and meet the difference.
• Sports and social activities.
• Professional development, coaching, mentoring and career progression opportunities.

Process

We know your time is valuable so our application and selection process is just two stages:

• Apply: complete your application on Civil Service Jobs. Instructions will be provided when you click through.
• Interview: a single-stage online interview.

CLICK APPLY for more information and to start your application.