Senior Bridal Consultant /London

CVUK; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retail company in London seeks a Senior Bridal Assistant to lead a passionate team in providing exceptional customer experiences. Responsibilities include managing bridal appointments, delivering outstanding customer service, and developing team members. Candidates should have a strong sales background, leadership skills, and an interest in fashion. This role offers an exciting opportunity to influence a growing bridal department.

Qualifications

• Proven track record in sales and delivering outstanding customer service.
• Previous experience in contemporary bridal wear is desirable.
• Tech-savvy with a good working knowledge of web-based tools and systems.

Responsibilities

• Deliver exceptional customer service to exceed expectations and drive sales.
• Manage all bridal appointments using the booking system.
• Coach and develop the team on product knowledge and customer service.

Skills

Strong communication and interpersonal skills

Leadership abilities

Customer service expertise

Fashion awareness

Tools

Web-based tools and systems

Job description

About the Role

We're looking for a Senior Bridal Assistant to join a passionate, customer-focused retail team. This is an exciting opportunity to play a key part in leading a growing bridal department, where you'll be responsible for providing an unforgettable experience for every bride and maximizing the performance of the bridal suite. As a Senior Bridal Assistant, you'll take on a leadership role, connecting the wider store team to the bridal department, offering support, training, and sharing your expertise to maintain consistently high service standards.

Key Responsibilities

• Take on Key Holder duties, including opening and closing the store and ensuring building security.
• Deliver exceptional customer service to exceed expectations and drive sales.
• Be an expert across Bridal and Occasion ranges, confidently offering advice and styling suggestions while cross‑selling other products in‑store.
• Manage all bridal appointments using the booking system, ensuring seamless follow‑ups with customers.
• Maintain a thorough understanding of the bridal stock package, working closely with head office teams to provide product feedback and identify opportunities.
• Oversee the care and maintenance of bridal stock, including managing dry cleaning and conducting regular inventory checks alongside the stock team.
• Stay informed about all in‑store services and identify opportunities to enhance the customer experience through additional services.
• Process customer transactions efficiently, ensuring a smooth, enjoyable shopping experience.
• Handle customer queries and resolve any complaints professionally, turning challenges into opportunities for loyalty‑building.
• Keep up to date with fashion and bridal trends through social media and relevant platforms, sharing insights to enhance the customer experience.
• Build strong, long‑term client relationships, maintaining a loyal customer base.
• Be fully aware of store and individual sales targets, and understand how current performance compares to plans and previous results.
• Play an active role in coaching and developing the team on product knowledge, customer service, and selling techniques.
• Foster a collaborative, positive working environment and lead by example.
• Support the development of new starters, providing guidance as they settle into their roles.
• Maintain high merchandising standards to ensure displays are always visually appealing and well‑organized.
• Adhere to all health and safety procedures, ensuring the wellbeing of the team and customers.

About You

• Passionate about providing exceptional customer experiences.
• An inspiring, hardworking leader who naturally earns the respect of the team.
• A confident communicator with strong written and verbal skills.
• Have an eye for style, with a natural ability to make people feel amazing.
• Honest, reliable, and dependable.

Your Experience

• Strong communication and interpersonal skills.
• Interest in fashion and awareness of current trends.
• Proven track record in sales and delivering outstanding customer service.
• Previous experience in contemporary bridal wear is desirable.
• Experience working as part of a leadership team in a retail environment.
• Tech‑savvy with a good working knowledge of web‑based tools and systems.