Senior Associate, Investor Services Operations

BNY Mellon; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services firm in Manchester is looking for a Senior Associate in Client Processing Oversight. You will ensure compliance with client standards in operational processing, support the manager in workflow management, and be involved in performance analysis. Candidates should have experience in settlement operations and knowledge of CASS regulations. This role offers competitive compensation and benefits, focusing on personal and professional development.

Benefits

Highly competitive compensation

Flexible global resources

Generous paid leaves

Qualifications

• Experience in settlement and payments operations.
• Knowledge of CASS regulations and hands-on experience in performing reconciliations.
• Reconciliation experience ensuring accuracy and compliance.
• Experience in a financial services operational area and/or oversight preferred.
• Willingness to develop personal skills in AI/Digital Tools preferred.

Responsibilities

• Conduct oversight of work processed in operational processing centers.
• Investigate and resolve operational queries and issues.
• Support the operations manager with daily workflow management.
• Ensure all work meets clients’ regulatory requirements.
• Develop and maintain procedures and guidelines for Transfer Agency.

Skills

Settlement and payments operations

CASS regulations knowledge

Reconciliation accuracy and compliance

Financial services operations experience

Personal skills in AI/Digital Tools

Job description

Senior Associate, Client Processing Oversight

Location: Manchester, UK.

Responsibilities

• Conduct oversight of work processed in our operational processing centers to ensure all client service standards are met/exceeded. This work may include transaction processing, records maintenance, payments, reconciliations and other processes for Transfer Agency.
• Investigate and resolve day‑to‑day operational queries, issues, and incidents and analyse data to monitor performance and drive continuous improvement, owning the review and maintenance of relevant procedures.
• Support the operations manager with daily workflow management, training, and development within the team, and participate in periodic reviews and audits with internal and external stakeholders.
• Ensure all work is processed in line with clients’ regulatory requirements including CASS, COLL, COBS, DISP, GDPR and Consumer Duty as applicable.
• Develop and maintain procedures, guidelines, and checklists for Transfer Agency.

Qualifications

• Experience in settlement and payments operations.
• Knowledge of CASS regulations and hands‑on experience in performing reconciliations.
• Reconciliation experience ensuring accuracy and compliance.
• Experience in a financial services operational area and/or oversight preferred.
• Willingness to develop personal skills in AI/Digital Tools preferred.

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

Equal Employment Opportunity

BNY is an Equal Employment Opportunity/Affirmative Action Employer – Under‑represented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.