Senior Assistant Technical Officer patient services

King's College Hospital NHS Foundation Trust; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent healthcare provider in Greater London is seeking a pharmacy team member to ensure high-quality patient care through safe and effective medicine dispensing. The role includes dispensing services for inpatients and outpatients, ensuring compliance with legal requirements, and supporting assistant training. Candidates must have relevant qualifications such as GCSEs and NVQ Level 2 in Pharmacy Support. This position offers an opportunity to contribute to a dynamic healthcare environment.

Qualifications

• Knowledge of dispensing and supply processes
• Experience of working in a Pharmacy (community or hospital)
• Experience in staff training

Responsibilities

• Dispensing medicines for inpatient and outpatient prescriptions
• Overseeing dispensary housekeeping activities
• Supporting the training of assistants and undergraduate students

Skills

Customer service

Effective communication

Time management

Supervision skills

Data input skills

Education

Maths and English GCSE (grade A to C) or equivalent

NVQ Level 2 Pharmacy Support Worker or equivalent

Tools

EPIC dispensing system

Stock control systems

Job description

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Detailed job description and main responsibilities

The post holder will work as part of a dedicated pharmacy team to deliver a high standard of care to patients within the Trust through the provision of a safe and effective dispensing service. The post holder will be responsible for:

• Dispensing medicines for inpatient, discharge and outpatient prescriptions ensuring the work is carried out accurately, safely and efficiently following current departmental procedures.
• Facilitating the “fast track” dispensing of medicines as needed for patients.
• Accurately supply and dispense Controlled Drugs (CDs) on request from clinical areas and discharge/outpatient prescriptions in accordance with departmental procedures and legal requirements for record keeping, storage, and transportation of CDs.
• Accurately dispensing private, compassionate and unlicensed use prescriptions in accordance with departmental procedures and legal requirements for record keeping.
• Conducting reception duties and answering the telephone promptly and politely as needed.
• Processing to‑follow prescriptions in accordance with departmental procedures.
• Overseeing the safe receipt, handling and storage of medicines in the dispensary.
• Overseeing dispensary housekeeping activities to facilitate the smooth running of patient services. This includes but is not limited to co‑ordinating expiry date checking and stock rotation on shelves, undertaking weekday filing & stock cycle counts and weekly dispensary consumables top‑ups.
• Supporting the supervision of assistants in the team through the organisation and prioritisation of workload.
• Supporting the training of assistants and undergraduate students as needed.
• Referring to more senior members of the Patient Services team for advice where appropriate.

Person specification

Education and qualifications

Essential criteria

• Maths and English GCSE (grade A to C) or equivalent
• NVQ Level 2 Pharmacy Support Worker or equivalent or be working towards this qualification

Knowledge and experience

Essential criteria

• Knowledge of dispensing and supply processes
• Knowledge of customer service
• Experience of working in a Pharmacy (community or hospital)
• Experience in staff training

Desirable criteria

• Working knowledge of EPIC dispensing system
• Knowledge of stock control systems

Skills and competencies

Essential criteria

• Be able to provide and receive routine factual information to inform work colleagues, patients/carer's that may require tact and persuasion, where there may be barriers to understanding
• Be able to communicate effectively in both written and verbal formats with staff and patients
• Be able to plan and organise straightforward activities
• Be able to organise the supervision of trainees
• To possess highly developed physical skills in relation to accuracy
• To have basic keyboard and computer skills (word processing, spreadsheet, report generation and presentations)
• Be able to sit for data input and stand for dispensing
• Be able to concentrate for extended periods with a predictable work pattern
• Be methodical in approach
• Be able to work in a busy demand‑led service with occasional exposure to verbal aggression from patients
• Able to participate in 7 day working service as well as Bank Holiday Service

Employer certification / accreditation badges

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• Senior Assistant Technical Officer, Patient Services Job Description and Person Specification (PDF, 288.4KB)
• Denmark Hill Site Map (PDF, 1.2MB)
• Visa and Sponsorship Information (PDF, 344.6KB)
• Pay bands and pay points from 1 April 2025 (PDF, 44.6KB)