Senior Application Support Analyst

Cathcart Associates Group Ltd; City of Edinburgh; Hybrid; GBP 50,000 - 65,000; Full time

Job summary

A global technology organisation in Edinburgh is seeking a Senior Application Support Analyst to join their growing team. This client-facing role supports a critical platform used by financial institutions worldwide. Responsibilities include managing incidents and driving improvements, while fostering best practices across teams. In return, you will receive a salary between £50,000 – £65,000, a 10% annual bonus, and strong career prospects within a hybrid working environment.

Benefits

10% annual bonus

Solid benefits package

Hybrid working option

Qualifications

• Experience in a relevant Application / Product Support role.
• Strong experience with Oracle and SQL.
• Working knowledge of Java and .NET environments.
• Experience supporting business-critical applications in a client-facing capacity.
• Ability to work effectively within a distributed, global team.
• Proven ability to meet deadlines in a fast-paced, changing environment.
• Financial services experience is desirable, but not essential.

Responsibilities

• Take full ownership of incidents and service requests.
• Act as a trusted point of contact for key clients.
• Lead response to major incidents and complex technical challenges.
• Drive process and product improvements.
• Influence best practice across international teams.
• Mentor junior analysts.

Skills

Application / Product Support experience

Oracle

SQL

Java

.NET

Client-facing support

Working in a global team

Meeting deadlines

Job description

A global technology organisation is looking for a Senior Application Support Analyst to join their growing Edinburgh-based team. The company provides critical infrastructure and software to major financial institutions worldwide and is currently experiencing significant growth, making this a great time to join.

This is a client-facing senior role within a global product support function, supporting a Security Finance and Collateral Management platform used by customers across international markets.

What you’ll be doing:

You’ll sit at the heart of a globally used, business-critical platform. You’ll also take full ownership of incidents, service requests, problems, and changes, acting as a trusted point of contact for key clients while leading the response to major incidents and complex technical challenges. Working closely with Level 3 engineering teams and engagement managers, you’ll play a pivotal role in keeping systems running smoothly for financial institutions around the world. Beyond day-to-day support, you’ll help shape how the service operates by driving process and product improvements, influencing best practice across international teams in the UK, North America, Asia, and Australia, and mentoring junior analysts as the team continues to grow.

You’ll ideally have experience with most of the following:

• Experience in a relevant Application / Product Support role
• Strong experience with Oracle and SQL
• Working knowledge of Java and .NET environments
• Experience supporting business-critical applications in a client-facing capacity
• Ability to work effectively within a distributed, global team
• Proven ability to meet deadlines in a fast-paced, changing environment
• Financial services experience is desirable, but not essential

What’s On Offer

In return, you’ll receive a salary of £50,000 – £65,000, a 10% annual bonus, and an all-round solid benefits package. The role offers hybrid working with 2-3 days per week in a central Edinburgh office, easily accessible from both train stations, along with the opportunity to join a high-growth organisation working on complex, enterprise-scale systems with strong long-term career prospects.

If you’re keen to learn more, please apply or drop Matthew MacAlpine at Cathcart Technology a message.

Cathcart Technology is acting as an Employment Agency in relation to this vacancy.