Senior Amazon Connect Architect: Enterprise Cloud Contact Center

Axiom Software Solutions Limited; Glasgow; On-site; GBP 85,000 - 120,000; Full time

Job summary

A leading enterprise solutions provider in the UK seeks a Principal Amazon Connect Architect to design and implement cloud-based contact center solutions. The successful candidate will have over 15 years of experience, including implementing Amazon Connect. Responsibilities include leading legacy migrations, ensuring compliance with data protection laws, and driving digital transformation for businesses.

Qualifications

• Experience leading enterprise-scale migrations from legacy platforms to Amazon Connect.
• Strong knowledge of IAM, VPC, Lambda, and other AWS services.
• Experience with security frameworks like GDPR and PCI-DSS.

Responsibilities

• Define and design target architecture for Amazon Connect.
• Lead migration efforts from traditional contact centers to cloud solutions.
• Ensure compliance with relevant regulatory standards.

Skills

Amazon Connect implementation

Cloud architecture

AWS services expertise

Security compliance knowledge

Data protection laws

Education

15+ years in architecture/engineering

10+ years in contact centre technologies

5+ years with Amazon Connect

Tools

CloudFormation

Terraform

Node.js

Python

Job description

A leading enterprise solutions provider in the UK seeks a Principal Amazon Connect Architect to design and implement cloud-based contact center solutions. The successful candidate will have over 15 years of experience, including implementing Amazon Connect. Responsibilities include leading legacy migrations, ensuring compliance with data protection laws, and driving digital transformation for businesses.