Senior AI Tooling Scientist for GTM Tools

Intercom; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading AI Customer Service company in Greater London is seeking a skilled data scientist to design and launch AI-powered internal tools for GTM use cases. In this role, you will manage the complete lifecycle of project development, from problem definition to production. The ideal candidate has a proven track record in data science, strong SQL and Python skills, and an ability to communicate complex concepts effectively. The company offers competitive salary and flexible hybrid working conditions.

Benefits

Competitive salary and equity

Lunch and snack options

Regular compensation reviews

Life assurance and health insurance

Open vacation policy

Paid parental leave

Standard MacBooks

Qualifications

• Proven track record of applied data science with measurable GTM impact.
• Familiarity with RAG, prompt and tool design, vector search.
• Experience applying analytical and statistical methods to business problems.

Responsibilities

• Design AI-powered internal tools for GTM use cases.
• Own the full lifecycle from problem definition to production tools.
• Rapidly build prototypes with users and iterate for impact.
• Define success through usage and measurable business impact.
• Document playbooks and run enablement sessions.

Skills

Data science application

LLM/ML application experience

Excellent SQL skills

Fluency in Python or R

Experience with orchestration tools

Strong communication

Collaborative product mindset

Job description

A leading AI Customer Service company in Greater London is seeking a skilled data scientist to design and launch AI-powered internal tools for GTM use cases. In this role, you will manage the complete lifecycle of project development, from problem definition to production. The ideal candidate has a proven track record in data science, strong SQL and Python skills, and an ability to communicate complex concepts effectively. The company offers competitive salary and flexible hybrid working conditions.