Senior Administration Offcier

Brook Street; Liverpool; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in the UK is seeking a dedicated Senior Administrative Officer to provide leadership and systems management for a pilot scheme. The ideal candidate will have strong administrative skills, proficiency in Microsoft Office, and excellent communication abilities. This full-time position offers a hybrid working model and requires HMPPS vetting. Apply online for this exciting opportunity.

Qualifications

• Strong administrative skills with proficiency in Microsoft Office.
• Experience of tracking data and reporting information.
• Excellent communication skills, both written and verbal.

Responsibilities

• Provide leadership and systems management for a pilot scheme.
• Develop and enhance existing referral systems using MS Forms.
• Action the sending of survey forms and collate feedback.
• Provide monthly detailed survey reports to the ORH Manager.
• Monitor and report usage and effectiveness data.
• Recruit, train, and manage case administrators.

Skills

Strong administrative skills

Proficiency in Microsoft Office

Excellent communication skills

Job description

Position: Full-Time Temporary Senior Administration officer

Contract: initially until end of Nov 2026

Working Hours: Monday to Friday, 37 hours per week - Hybrid working may be offered

Location: Cheadle Avenue, Liverpool

Hourly Rate: £13.51 per hour

Job Description

A dedicated Senior Administrative Officer (SAO) is needed to provide the leadership and systems management needed to develop and underpin the successful expansion of a pilot scheme initially across Merseyside and thereafter the wider region.

This role would report directly to the Lead Manager, and the role will initially:

• Develop and enhance existing referral systems (MS Forms and Lists)
• Build in an automated process (MS Forms and Lists) to identify when an outcome is reached (for individual referral types).
• Action the sending of individual survey forms to People on Probation, in a timely manner to the Person on Probation and collating feedback to highlight areas of success and areas for improvement.
• Provide a monthly detailed survey report for each PDU to ORH Manager.
• Play a crucial role in collating, monitoring, and reporting usage and effectiveness data in current sites and during the rollout period, and thereafter the wider region.
• Recruit, train and line manage any further case administrators (as required) to embed these processes across all PDUs when further rollout occurs and provide consistent and operational support across all PDUs.

Requirements

• Strong administrative skills with proficiency in Microsoft Office.
• Experience of tracking data and reporting of information.
• Excellent communication skills, both written and verbal.

Application Process

Please apply online if you are interested in this position

Please note this role requires HMPPS vetting which can take approx. 6 weeks to come through and the successful candidate would need to wait until this is in place before they could start in the role.

Important: Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.