Senior admin

Boileau Road Surgery; Greater London; On-site; GBP 25,000 - 35,000; Part time

Job summary

A local medical practice in Greater London is looking for an experienced Senior Admin. The role involves supporting a busy team and requires at least 1 year of experience within NHS GP services and proficiency in SystmOne. Key responsibilities include managing appointments, processing requests, and maintaining confidentiality. Strong organizational and communication skills are essential. The practice offers a supportive environment with potential growth opportunities.

Benefits

Supportive work environment

Growth opportunities

Restricted free parking

Qualifications

• Minimum 1 year experience of working in a GP practice.
• Experience of using SystmOne or Emis Web.
• Professional appearance and demeanor.

Responsibilities

• Assisting reception team.
• Maintaining and monitoring the practice appointments system.
• Processing telephone requests for appointments.
• Providing clerical assistance to practice staff.
• Booking remote appointments.

Skills

Organizational skills

Communication skills

Confidentiality

Multi-tasking

Education

SystmOne training

Basic IT skills

Tools

MS Office

MS Excel

MS Teams

One Drive

Job description

We are looking for a competent part‑time/full‑time Senior Admin, with a minimum experience of 1 year within NHS GP services (Systm1 user).

You will need to be able to work within a busy team environment but also to use your own initiative and work on your own when necessary.

You will ideally need a good working knowledge of NHS focused software, SystmOne. You will be dealing with patients, as well as outside agencies, accessing the service both on the telephone and face to face, therefore you will need to have good communication skills.

Main duties of the job

• Assisting reception team
• Maintaining and monitoring the practice appointments system
• Processing telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
• Processing repeat prescriptions in accordance with practice guidelines
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
• Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
• Provision of refreshments for staff and visitors as required and keeping the kitchen area clean and tidy
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
• Triage at reception
• Scanning and attaching
• Registrations
• Referral processing all types; insurance and private reports
• Actioning and clearing taskgroups
• Monitoring and ordering stock as required.
• Liasing with IT when needed
• Make appointments/text/ coordinate from chronic disease lists
• Booking remote appointments

About us

This is an excellent opportunity for an organized and detail‑oriented individual to join our team. We offer a supportive work environment, and opportunities for growth within the surgery. The surgery has good transport links nearby.

Restricted free parking on main street.

Person Specification

• SystmOne trained,
• Strong organizational skills with the ability to multitask effectively,
• Professional appearance and demeanor,
• Ability to maintain confidentiality of sensitive information

Experience

• Essential - Minimum 1 year experience of working in a GP practice.
• Experience of using SystmOne or Emis Web
• Basic IT skills:
• MS Office
• MS Excel
• MS Teams
• One Drive

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.