Senior Account Manager - CRM

Intec Select Ltd; City Of London; Hybrid; GBP 45,000 - 52,000; Full time

Job summary

A global customer experience consultancy is hiring a Senior Account Manager to manage key client relationships and drive strategic CXM/CRM initiatives. The ideal candidate will have experience in account management, excellent communication skills, and a strong understanding of CRM platforms. This role offers a salary of £45,000 plus a bonus and benefits, with a hybrid working model based in Southwark, London.

Benefits

Bonus scheme

Private healthcare

Company pension

Cycle-to-work scheme

25 days holiday

Holiday buy scheme

Activity rewards programme

Smartwatch

Flexible/hybrid working

Qualifications

• Senior Account Management experience in CXM, CRM, or digital marketing.
• Proven success in managing and expanding client accounts.
• Strong strategic thinking, project management, and analytical skills.

Responsibilities

• Manage and grow key client relationships as the main point of contact.
• Lead strategic CXM / CRM initiatives aligned with client goals.
• Identify upsell, cross-sell, and new business opportunities.

Skills

Client relationship management

Strategic thinking

Project management

Communication skills

Analytical skills

Proactive and self-motivated

Tools

CRM platforms

Job description

Senior Account Manager - Mar-Tech

A global customer experience consultancy is hiring a Senior Account Manager who has recent experience managing and growing key client relationships coupled with CRM platform solution understanding and who can engage with cross-function teams and senior stakeholders. The client is offering a basic salary of 45,000 + 20% bonus (paid quarterly) + 25 days holiday + health care + many more, based in Southwark, London with travel to the office two to three times per week.

To be successful, you have experience of CXM / CRM initiatives, preferably within a digital marketing, consultancy or agency setting, experience of up selling / cross selling, financial ownership (budgets, reporting, revenue targets) and strong client-facing capabilities.

Core Responsibilities

• Manage and grow key client relationships as the main point of contact
• Lead strategic CXM / CRM initiatives aligned with client goals
• Identify upsell, cross-sell, and new business opportunities
• Oversee end-to-end project delivery, ensuring on-time and on-budget completion
• Take financial ownership of client portfolio (budgets, reporting, revenue targets)
• Mentor junior account team members and support team collaboration

Ideal Candidate Profile

• Senior Account Management experience (CXM, CRM, or digital marketing preferred)
• Proven success in managing and expanding client accounts
• Strong strategic thinking, project management, and analytical skills
• Excellent communication and stakeholder management skills
• Experience with CRM platforms and client-focused solutions
• Proactive, self-motivated, with passion for delivering great client experiences

Bonus scheme (profit-based) / Private healthcare / company pension / cycle-to-work scheme / 25 days holiday / bank holidays / holiday buy scheme / Activity rewards programme / smartwatch / Flexible/hybrid working (50% home, 50% office) / Inclusive, dynamic, and collaborative culture