Senior Account Manager Contracts and Stakeholder Relationships

Merton Health Limited; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

An established healthcare management organization in London seeks a Senior Account Manager to oversee contracts and stakeholder relationships. The role involves financial oversight, negotiation, and ensuring compliance with performance standards within the NHS framework. Ideal candidates will have substantial experience in contract management and excellent communication skills. This position offers the opportunity to shape healthcare delivery across the borough.

Qualifications

• Significant contract management experience in NHS/healthcare.
• Proven financial monitoring and reporting skills.
• Senior stakeholder relationship management experience.

Responsibilities

• Negotiate, monitor, and report on contracts with commissioners.
• Ensure delivery of KPIs and performance standards.
• Provide robust financial monitoring and forecasting.

Skills

Negotiation skills

Analytical skills

Communication skills

Relationship management

Financial acumen

Education

Degree in business, finance, healthcare management, or related field

Postgraduate qualification in contracts management or project management

Tools

Excel

Financial systems

Job description

Overview

Senior Account Manager Contracts and Stakeholder Relationships to play a pivotal role in managing contracts, financial oversight and key relationships across the health and care system. This high-profile role requires an in-depth understanding of NHS contractual frameworks and strong financial acumen. You will be the primary point of contact for commissioners, practices, and partners, ensuring services are delivered effectively and that performance, governance, and financial obligations are met. You will also contribute to the strategic development of Merton Health CIC, supporting new opportunities and helping to shape the future of primary care services across the borough.

Main duties

• Significant experience in contract management, ideally within the NHS or healthcare sector.
• Strong financial skills, with the ability to interpret, monitor and report on complex data.
• Excellent relationship management and communication skills, able to influence and collaborate with senior stakeholders.
• A proactive, organised, and solutions-focused approach, with the ability to manage competing priorities.
• Experience within primary care, GP Federations or PCNs would be an advantage, but applicants from wider healthcare or related sectors with transferable skills are welcome.

About us

Merton Health CIC (MH) is a dynamic GP Federation established in February 2015 to deliver quality healthcare to Merton's residents. Born from a commitment to innovation and collaboration in General Practice, MH unites 21 local member practices dedicated to robust community healthcare.

Our mission is to bring healthcare services closer to home for Merton's population. By working closely with partners across Merton and surrounding areas, we ensure comprehensive, accessible care for all registered patients. Most of our services are commissioned by South West London ICB, making them widely available to every patient registered with a GP in Merton.

Job responsibilities

Job Summary

The Senior Account Manager Contracts and Stakeholder Relationships will lead the management of contracts and stakeholder engagement for Merton Health CIC. The postholder will oversee the financial, operational and governance aspects of all CIC contracts, ensuring performance requirements are achieved and reported transparently.

Key responsibilities

• Negotiate, monitor, and report on contracts with commissioners and partners.
• Ensure delivery of KPIs, performance and governance standards.
• Provide robust financial monitoring, forecasting and variance analysis.
• Act as the lead point of contact for commissioners, member practices and partners.
• Build strong collaborative relationships across the health and care system.
• Support tenders, business development and organisational strategy.
• Represent Merton Health CIC at system-level meetings.

Person specification

Qualifications

• Degree or equivalent in business, finance, healthcare management, or related field.
• Evidence of CPD.
• Postgraduate qualification in contracts management, finance, or project management.

Experience

• Significant contract management experience in NHS/healthcare.
• Proven financial monitoring and reporting skills.
• Senior stakeholder relationship management.
• Experience in GP Federations, PCNs or provider collaboratives. Experience in bid writing or service development.

Skills & Abilities

• Excellent negotiation, influencing and communication skills.
• Strong analytical and reporting skills.
• High IT literacy (Excel, finance systems).
• Ability to manage complex relationships.
• Process improvement and Systems design.

Knowledge

• NHS and primary care contractual frameworks. Strong financial acumen. Governance, performance, and risk management in healthcare.
• Awareness of NHS policy and transformation agenda in primary care.

Personal qualities

• Organised, proactive, confident communicator. Problem-solving skills. Commitment to collaboration and accountability. Resilient, adaptable, able to work independently and in a team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.