Senior Account Manager

City Plumbing; Norwich; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading plumbing products company is seeking a Senior Account Manager to enhance client relationships and drive business growth. This hybrid role requires a proactive and empathetic candidate who can manage contract obligations and identify new sales opportunities while traveling in a specific geographic area. Ideal applicants will have strong interpersonal skills and a commitment to customer service. Benefits include a bonus scheme, flexible working options, and an inclusive workplace culture.

Benefits

Bonus

Discounts and cash back offers

Life assurance

Extended family leave policies

Mental health support

Professional development opportunities

Financial education and loans

Flexible working options

Qualifications

• Experience in account management or customer relations.
• Ability to travel within assigned geographical area.
• Commitment to customer service and integrity.

Responsibilities

• Establish relationships with clients to exceed expectations.
• Develop strategies for continuous improvement in contracts.
• Manage new contract mobilizations and act as key contact.
• Identify new business opportunities.

Skills

Empathetic approach

Strong interpersonal skills

Understanding customer requirements

Proactive approach

Job description

As a Senior Account Manager, you will act as an extension to our customers, providing well thought out solutions and building relationships to build trust. The Senior Account Manager will be assigned a specific geographical area and accounts to grow and deliver solutions.

Responsibilities

• Establish relationships with clients to ensure that you exceed their expectations and represent the business positively
• Develop and implement a strategy of continuous improvement in all areas relating to assigned contracts and ensure that we meet any contractual obligations
• Facilitate and manage any new contract mobilisations and act as the key contact for the Customer, attend review meetings as required, respond to all requests, and resolve all issues that should arise.
• Identify opportunities to secure further business opportunities and sales
• Be the "go to" person in the area, attend networking events and seminars to ensure visibility of the business and you
• This is a hybrid-based role involving travel throughout a specific area, so a full driving license and ability to travel is a must!

Candidate Profile

You: You'll live and breathe our Customer first ethos, with an agile and pro-active approach. You'll enjoy working collaboratively with the wider teams and you'll be committed to acting with integrity and honesty in everything you do.

Skills and Competencies

• An empathetic approach
• Ability to truly understand your customers' business and requirements
• Strong interpersonal skills
• Real passion for what you do

About City Plumbing

From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we're super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.

Benefits Package and Cultural Environment

• Bonus
• Discounts, savings and cash back at numerous retailers
• Life assurance
• Extended family policy including maternity, paternity, additional annual leave and more
• Mental Health First Aiders and Employee Assistance Programme, we look out for each other
• Complete induction and a company that lets you grow and encourages development
• Financial education and loans
• Flexible working options
• A business striving to create an environment of inclusion so everyone can be their true self
• And more!

#BelongWithUs

We are passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.