Senior Account Manager

Artemis Talent Solutions Ltd; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading recruitment agency in Greater London is looking for a Senior Account Manager to join their Client Services team. This hybrid role involves managing key accounts, ensuring project delivery, and fostering strong client relationships. The ideal candidate will possess excellent communication skills, be highly organised, and have a background in packaging or manufacturing. Competitive salary and benefits are offered.

Qualifications

• Experience in an agency environment preferred.
• Ability to manage multiple projects, timelines, and priorities.
• Background in packaging, print, manufacturing, or logistics preferred.

Responsibilities

• Primary contact for multiple client accounts.
• Ensure briefs are clearly understood and scoped.
• Manage timelines and project delivery.

Skills

Confident communication

Organisational ability

Multitasking

Calm under pressure

Microsoft Office skills

Tools

Monday CRM

Basecamp

Job description

Senior Account Manager – Client Services (Packaging / Print / Manufacturing)£Excellent Salary + Benefits

Hybrid | UK Travel Required

Are you a confident, people-focused Senior Account Manager who thrives in a fast-paced, client-led environment?

Due to significant growth and increased demand from long-standing clients, we’re expanding our Client Services team and now seeking an experienced SAM to join a high-performing, supportive group.

This is a senior, client-facing role where you’ll take ownership of key accounts, ensure projects are scoped and scheduled accurately, and keep delivery on track through close collaboration with internal teams and external partners.

You’ll report directly to the Head of Client Services and work alongside three established Senior Account Managers, plus a wider team of Account / Project Managers and operational support staff.

The Role

• Acting as the primary point of contact for multiple client accounts
• Ensuring briefs are clearly understood, accurately scoped and agreed
• Scheduling work, managing timelines and keeping delivery on track
• Collaborating with internal teams to ensure smooth workflow and high-quality output
• Guiding clients toward strategic, well-considered solutions (not just reacting to requests)
• Building excellent relationships through regular communication and in-person meetings
• Helping balance team workloads and contributing to more efficient ways of working

The Ideal Candidate

• Confident, warm and engaging communicator
• Highly organised, proactive and comfortable delegating
• Experience in an agency environment (preferred)
• Able to manage multiple projects, timelines and priorities simultaneously
• Practical, calm under pressure and solutions-focused
• Strong Microsoft Office skills (Excel / Word essential)
• Experience with Monday CRM or Basecamp is a bonus
• Background in packaging, print, manufacturing or logistics (preferred)
• Willingness to travel for client visits, supplier meetings and internal collaboration

Our Mission & Values

At the heart of everything we do are two core values : innovation and unrivalled service.

We challenge the status quo, push boundaries, and strive to find better solutions — but innovation alone isn’t what sets us apart. We believe in service that goes beyond expectations : listening, understanding, anticipating and delivering excellence at every opportunity.

If you’re a seasoned Senior Account Manager who loves building strong relationships, keeping delivery running smoothly and bringing calm, clarity and structure to busy client portfolios — we’d love to hear from you