Senior Account Handler, Construction

BMS Group; City Of London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading insurance firm in London is seeking a Senior Account Handler to coordinate risk placements and manage client relationships effectively. The role involves meticulous documentation, compliance monitoring, and competitive service delivery within the Construction team. Candidates should demonstrate strong client-facing skills and excellent attention to detail. This position provides an opportunity to thrive in a dynamic environment while adhering to high regulatory standards.

Qualifications

• Evidence of good client-facing and customer-focused skills.
• Ability to perform effectively to tight deadlines.
• Knowledge of regulatory requirements.

Responsibilities

• Coordinate placement of risks and production of documentation.
• Maintain workflow and budgetary records.
• Ensure compliance and excellent service through meticulous checking.

Skills

Attention to detail

Persuasive skills

Interpersonal skills

Excellent IT skills

Time management

Job description

Overview

Position Title: Senior Account Handler

Reports to: Managing Director, Construction

Location: London

Summary of Position

Account Handler within the Construction team to co-ordinate all risk placements from cradle to grave and support the Directors of the business unit in respect of serving existing and new business relationships.

Key Responsibilities & Accountabilities

• Coordinates placement of risks, including production of documentation to assist placement & maintenance throughout the risk life cycle (underwriting submissions, market reform contracts, wordings, endorsements)
• Plays a highly active role/relationship with clients via email, telephone & face-to-face, dealing with Client, Underwriter & Market Representative queries
• Ensures that accounts are serviced efficiently and professionally – Workbench entries, due diligence checks, creates MRC slips, policy wordings and Underwriter submissions; deals with slip endorsements;
• Monitors & maintains workflow, budgetary records, debit notes & policy wordings; operates a paperless filing system & strives to streamline processes
• Production and monitoring of renewal reports.
• Monitoring credit control report (liaising with brokers, markets, and internal terms to ensure reports are kept up-to date)
• Ensures excellent service and compliance using meticulous checking and organisation; processes annual compliance on Atlas
• Maintains up-to-date working knowledge of regulatory requirements (Contract Certainty, LMBS)
• Enable and encourage interaction and collaboration within the team and other divisional units.
• Adhere to company and regulatory policies& procedures together with mandatory training requirements
• Adhere to financial reporting requirements including monthly phasing of income

Functional & Behavioural Competencies required

• Attention to detail to plan meticulously.
• Evidence of good persuasive and influencing skills.
• Client facing and customer focused with excellent interpersonal and written communication skills.
• Excellent IT & organisational skills.
• Ability to perform effectively to tight deadlines with good personal organisation and time management skills.
• Anticipates problems in advance and makes contingencies.
• Proactive, always looking for ways of delivering a better or more efficient service.
• Communicates clearly; effectively contributes to the team and interacts with others
• Personally demonstrate the five BMS values and ensure that team members are aligned with these:

1. Accountable
2. Entrepreneurial
3. Collaborative
4. Empowering
5. Disciplined