Senior Account Director CX

Havas Group; Manchester; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A leading global advertising agency in Manchester seeks a Senior Account Director with over 7 years of experience. The ideal candidate will establish long-lasting client relationships, manage a team, and demonstrate strategic insights in the healthcare sector. The position offers a hybrid working model, competitive benefits, and a commitment to employee development. Enjoy a rewarding workplace culture focused on innovation and growth.

Benefits

28 days annual leave

Enhanced family leave

Employee Assistance Programme

Wellbeing programme

Life insurance

Company pension scheme

Qualifications

• 7+ years experience in a similar role across client services.
• Ideally some healthcare experience.
• Line management experience.
• Experience taking creative briefs for global clients.

Responsibilities

• Act as key senior client contact building effective relationships.
• Shape strategy and judge creative concepts.
• Ensure financial health and proactive issue resolution.
• Empower your team while maintaining overall accountability.

Skills

Client relationship management

Strategic thinking

Leadership

Financial management

Developing business opportunities

Tools

Generative AI tools

Job description

Agency : Havas Lynx

Job Description

Are you passionate about creating advertising that not only informs but also transforms lives within the healthcare sector?

At Havas Lynx, a global advertising agency at the forefront of healthcare communications, we combine unmatched creativity, extensive expertise, and a deep understanding of the pharmaceutical and healthcare field. Our communications resonate deeply with audiences and adhere to the highest standards of healthcare advertising.

Committed to driving meaningful change—a change built on a foundation of rich experience, inspired by innovation, and confirmed through our proven track record—we work in close partnership with healthcare professionals, patients, carers, and leading pharmaceutical brands to navigate the complex challenges of today's healthcare landscape. Our approach blends strategic insights and deep scientific acumen with cutting-edge creativity and digital innovation, crafting campaigns and solutions that significantly improve people's lives.

We’re a team of over 400+ people in Manchester and London, with a history spanning over 35 years and an ever-evolving future. You can get a feel for the #LYNXLife through our YouTube #LYNXLife playlist, Instagram, Facebook, LinkedIn, and Twitter.

Everything this company achieves—every life it saves, every penny it makes, every policy it changes, every award it wins—is down to everyone who works here.

Location & Working Arrangement

Please note that this role is based in Manchester, and our current hybrid working arrangement requires office attendance on Mondays, Tuesdays, and Thursdays. This is non negotiable.

Our Role

As a Senior Account Director at Havas Lynx, you will be adept at establishing effective, long-lasting partnerships. You will ensure that our clients receive the highest individual attention, based on a thorough understanding of their business and personal drivers. As a natural leader, you will lead and inspire your team to deliver an efficient, effective and profitable service; whilst creating space for their personal growth and development. Your instinctive strategic nous will mean that you can readily identify opportunities within your existing accounts and beyond to direct exceptional creative campaigns with demonstrable impact.

What you can expect to be doing

• Act as the key senior client contact building effective, long-lasting relationships. Effectively leading your accounts to position Havas Lynx as the client’s strategic partner as well as using your well-established network to develop broader business opportunities
• Work in partnership with the CSD to continually improve the services and processes of your team and the broader agency. Be proactive in making recommendations to drive positive change, leading internal meetings and debriefs as appropriate
• Take a leading role in shaping the strategy and judging creative concepts for factual accuracy, compliance and relevance to brief
• Ensure excellent financial health and billing practices, proactively identifying and resolving financial issues. Appreciate when it is appropriate to elevate matter to the CSD, to ensure agency revenue and profitability
• Empower the team, delegating clearly and effectively whilst maintaining overall responsibility for the work that they produce
• Demonstrate thorough knowledge of Havas Lynx Group credentials and be able to confidently explain the agency's portfolio of services to clients to grow accounts and bring in new business
• Ensure that you keep up to date with relevant industry advancements, and proactively share this internally and externally, as appropriate

This role could be a great fit for you if

• 7+ years experience in a similar role across CX and client services
• Ideally some healthcare experience
• Line management experience
• Some brand and strategy experience or at least working on more strategic projects
• Experience taking creative briefs for global clients
• Expertise in leading large budgets up to 5 million
• Pitch experience
• Ideally, you have experience working with Generative AI tools and data, along with AI certifications from platforms such as Coursera, Section AI, or LinkedIn Learning

What you can expect from us

A supportive and challenging environment in which you will have the opportunity to learn, grow, and make an impact that matters. We put a huge investment into #LYNXLife and our #LXAcademy internal programmes. It’s a unique initiative that aims to reward hard work, reduce pressures, and ensure that we can all enjoy our time at Lynx. Our strategy is to build capabilities internally and inspire the best talent, so we can continue to deliver on our mission.

You can also expect a whole host of benefits, including

• Hybrid Working – 3 days in the office (flexible working options are available for in-office days)
• Starting holiday allowance of 28 days annual leave + Bank Holidays, with increasing allowance connected to length of service
• Option to buy, carry or sell holidays
• Early Friday finish throughout the year
• Seasonal working hours
• Enhanced family leave, pay and return to work benefit scheme
• Extensive L&D support
• Sabbatical opportunities
• Season ticket interest free loans for travel
• Cycle to work scheme
• Life insurance (4x salary)
• Company pension scheme
• Fully compensated company events
• Volunteer days
• Wellbeing programme including sports clubs, discounted gym memberships, free onsite flu vaccinations, extended lunch breaks on Wellness Wednesdays and much more
• +Medicash healthcare benefit
• 24/7 access to a free, confidential and independent Employee Assistance Programme

Contract Type

Permanent

Equal Opportunity Employer

Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.