Senior Account Director

Brave Bison; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading digital agency in Greater London is seeking a Senior Account Director who is commercially astute and creatively driven. The role involves overseeing a team while ensuring operational excellence and client satisfaction across campaigns. With a strong background in account management, you will be responsible for translating client objectives into actionable plans, mentoring team members, and focusing on revenue and campaign performance. This position offers a chance to work in a vibrant environment with a commitment to sustainability and employee well-being.

Benefits

Dynamic working

Private medical insurance

Income protection

Calm Subscription

25 days annual leave

Christmas closure

Birthdays off

Summer hours

Online coaching and mental health support

Remote Working

Qualifications

• 6+ years of experience in account management or project leadership within a creative or social agency.
• Proven ability to deliver complex campaigns across multiple channels and markets.
• Strong operational and project management skills with a passion for creative excellence.
• Deep understanding of social platforms, influencer marketing, and content production.
• Excellent communication, presentation, and interpersonal skills.

Responsibilities

• Oversee the planning, execution, and optimisation of influencer and social campaigns.
• Ensure campaigns are delivered on time, within budget, to a client’s KPIs.
• Act as the day-to-day senior contact for clients, ensuring smooth communication.
• Manage and mentor a team of Account Managers and Executives.
• Identify and prioritise growth opportunities within existing accounts.

Skills

Account management

Operational excellence

Creative impact

Client satisfaction

Communication

Tools

Google Slides

Google Sheets

Google Excel

Job description

Our mission

New platforms, new behaviours, new audiences, new trends, new technologies, new regulations-our clients' worlds get more complex daily. Their agency partnerships shouldn't. It's our job to cut through the chaos, make the complex simple and navigate a clear path to growth for them.

That's why we make it our mission to capitalise on complexity for our clients-by crafting dynamic digital solutions that outpace tomorrow's challenges.

Our values

We're a proudly diverse business comprised of deep specialists across social media, digital marketing and technology. Although our skills, backgrounds and beliefs may differ, we are united by four core shared values:

• Bold Curiosity
  We run at change and challenge convention because we love to push the boundaries of what the world thinks is possible. We champion discovery, go deep into our clients' worlds and are always hungry to learn more about them, our specialisms and each other.

• Connected Clarity
  We are focused in our collaboration - joining the right dots between our clients, our partners and our herd of experts to deliver agile solutions at speed and scale. We set a shared ambition from the outset, are transparent at every stage and always strive to make the complex simple.

• Positive Encouragement
  We want to make working with us the best part of someone's day. We lift one other up, find the fun in the day to day and are committed to ensuring everyone belongs.

• Constant Impact
  We believe in outcomes over outputs. We're goal orientated, results driven and data-led. We show up with passion every day. And we're always honing our craft.

SocialChain

We are a collective designed for a modern world of digital-first marketing. A team of creatives, content creators, community builders, platform natives, tech innovators, and trend starters - perfectly balanced with talented and experienced marketing strategists, comms planners, client leaders and data specialists.

Together, we strengthen our clients' SocialChains by building a stronger connection between people and their brand.

Role Overview

We are looking for a commercially astute, operationally excellent, and creatively driven Senior Account Director.
You will oversee a team of Account Directors, Managers, and Executives, ensuring operational excellence, creative impact, and client satisfaction across all campaigns.

This role is ideal for a senior leader who can bridge strategy and execution - translating client objectives into actionable plans, while ensuring the team delivers award-winning, social-first and influencer campaigns. You will be responsible for client success, campaign performance, team development, and commercial growth, acting as a key partner to the Business Director/s in driving the overall health and expansion of the client hub.

Key Responsibilities

Operational & Creative Excellence

• Oversee the planning, execution, and optimisation of influencer and social campaigns.

• Ensure campaigns are delivered on time, within budget, to a clients KPIs and to the highest creative standards.

• Interrogate briefs, lead pre-production meetings, and ensure quality control across all deliverables.

• Collaborate with internal teams (Creative, Strategy, Paid Media, Production) to ensure seamless execution.

Client Delivery & Campaign Setup

• Act as the day-to-day senior contact for clients, ensuring smooth communication and delivery.

• Translate strategic direction into actionable campaign plans and timelines.

• Lead campaign kick-offs, ensuring all stakeholders are aligned and accountable.

• Provide post-campaign analysis and insights to inform future work.

Team Leadership & Development

• Manage and mentor a team of Account Managers and
  Executives

• Set clear goals, provide regular feedback, and support professional development.

• Onboard new team members with tools, processes, and client knowledge.

• Foster a culture of collaboration, accountability, and creative problem-solving.

• Lead onboarding and training for new team members.

Commercial & Resource Management

• Revenue forecasting, budget oversight, and commercial planning.

• Identify and prioritise growth opportunities within existing accounts.

• Work with Heads of Department to ensure efficient project costing and resource allocation.

• Monitor project risks and elevate issues as needed.

Cross Functional Collaboration

• Build strong relationships with internal teams and external partners.

• Represent the agency in client meetings, production shoots, and industry events.

• Stay informed on social trends, platform updates, and best practices.

What We're Looking For

• 6+ years of experience in account management or project leadership within a creative or social agency.

• Proven ability to deliver complex campaigns across multiple channels and markets.

• Strong operational and project management skills with a passion for creative excellence.

• Deep understanding of social platforms, influencer marketing, and content production.

• Excellent communication, presentation, and interpersonal skills.

• Highly organised with a meticulous attention to detail.

• Proficient in Google Slides, Sheets, Excel, and project management tools.

• Fluent in English (additional languages are a plus).

What you'll get

Our people make us who we are, so to make sure we attract and retain the best and brightest in the industry, we offer an attractive benefits package.

But not only that, we are the UK's first carbon neutral agency (a status we have held since 2018), with a serious commitment to monitoring and reducing the impact our work has on the planet across three core sustainability pillars of Greenhouse Gases, Waste & Recycling and Sustainable Consumption.

Then there's a whole host of benefits - from discounted gym memberships and free eye tests to an employee pension scheme and enhanced maternity, paternity, and adoption package. Here's a snapshot of just some of the benefits we think you might also like:

• Dynamic working:To keep that work-life harmony in check, we're flexible on where and when you work

• Private medical insurance:To keep you fighting fit and give you and your family peace of mind.

• Income protection:We know it feels good to be covered, just in case.

• Calm Subscription:Now more than ever, it's important to mind your mind!

• 25 days annual leave:This increases to 27 days after three years with us, and then increases every subsequent year up to a max. of 30 days

• Christmas closure:No need to save holiday days for the Christmas closure period. It's on us!

• Birthdays off:One extra day to celebrate your big day

• Summer hours:Between June and Aug we finish at 15.00 every Friday.

• Online coaching and mental health support:Unlimited via OpenUp

• Remote Working:Work abroad for up to one month a year.

• Performance & Salary: Reviewed twice a year for everyone.

Finally, we're proud and committed to being an equal opportunity workplace, providing equal opportunities for all and treating all existing employees and all job applicants in the same way, regardless of their age, disability, gender, gender reassignment, race, religion or belief, sexual orientation, pregnancy and maternity status and marital & civil partnership status.