Senior Account Director

CV Consulting Careers; Greater London; Hybrid; GBP 65,000; Full time

Job summary

A leading consultancy in creative marketing in London is hiring a Senior Client Lead (Account Director Level) to drive strategic client conversations and nurture long-term partnerships. This role involves collaborating with a high-performing team to deliver exceptional client experiences and unlock growth opportunities. Candidates should have proven experience in account management and a passion for creative communications. The position offers a salary of £65,000 and a hybrid working model, with 2-3 days in the office.

Qualifications

• Proven experience as an Account Director or Senior Client Services Lead.
• Strong understanding of creative communications and marketing strategy.
• Ability to mentor junior team members.

Responsibilities

• Drive strategic conversations with clients and nurture partnerships.
• Lead discussions around client needs and translate them into solutions.
• Mentor junior team members and shape the agency's reputation.

Skills

Client relationship management

Creative communications

Marketing strategy

Employee engagement

Mentoring

Job description

Senior Client Lead (Account Director Level)

Location : London | Salary : £65,000 | Hybrid Working (2-3 days office)

Are you an experienced Account Director with a passion for creative communications, marketing strategy, and employee engagement? Do you thrive on building trusted client relationships, delivering measurable business impact, and leading innovative campaigns? This is your opportunity to join a high-performing team shaping the future of internal communications and employee experience.

As a Senior Client Lead, you'll be at the heart of client services, driving strategic conversations, nurturing long-term partnerships, and unlocking growth opportunities across a portfolio of blue‑chip clients. You'll collaborate with senior consultants, project managers, and creative teams to deliver award‑winning results and exceptional client experiences.

You will lead strategic discussions with senior stakeholders, build strong partnerships, and drive client satisfaction, growth, and retention through measurable business value. You'll identify upsell opportunities, translate complex client needs into actionable creative solutions, and ensure clarity and high‑quality execution across delivery teams. Mentoring junior team members and shaping the agency's offer and reputation will also be key parts of your role.

We're looking for proven experience as an Account Director or Senior Client Services Lead within a creative…