Senior Account Director

CV Consulting Ltd; City Of London; Hybrid; GBP 65,000; Full time

Job summary

A dynamic consulting agency in London seeks an experienced Senior Client Lead to drive client satisfaction and growth through strategic discussions and innovative campaigns. Ideal candidates will have a strong background in account management within a creative agency, excellent communication skills, and a passion for shaping workplace culture. This role offers a hybrid working model, allowing flexibility for 2-3 days in the office.

Qualifications

• Proven experience as an Account Director or Senior Client Services Lead.
• Knowledge of internal communications and employee engagement.
• Exceptional written and verbal communication skills.
• Creative thinker with an eye for design and storytelling.
• Motivated, optimistic, and collaborative.

Responsibilities

• Lead strategic discussions with senior stakeholders.
• Identify upsell opportunities and translate client needs.
• Collaborate with teams to deliver results for clients.
• Mentor junior team members.
• Shape the agency's reputation and offerings.

Skills

Client relationship management

Creative communications

Marketing strategy

Employee engagement

Verbal communication

Written communication

Budget management

Job description

Senior Client Lead (Account Director Level)

Location: London | Salary: £65,000 | Hybrid Working (2-3 days office)

Are you an experienced Account Director with a passion for creative communications, marketing strategy, and employee engagement? Do you thrive on building trusted client relationships, delivering measurable business impact, and leading innovative campaigns? This is your opportunity to join a high‑performing team shaping the future of internal communications and employee experience.

Key responsibilities:

• Lead strategic discussions with senior stakeholders and drive client satisfaction, growth and retention through measurable business value.
• Identify upsell opportunities, translate complex client needs into actionable creative solutions, and ensure clarity and high‑quality execution across delivery teams.
• Collaborate with senior consultants, project managers and creative teams to deliver award‑winning results and exceptional client experiences.
• Mentor junior team members and shape the agency's offer and reputation.

Required qualifications:

• Proven experience as an Account Director or Senior Client Services Lead within a creative agency, communications consultancy or marketing firm.
• Knowledge of internal communications, employee engagement and change management in large organisations.
• Exceptional written and verbal communication skills, strong commercial acumen and experience managing project budgets.
• Creative thinker with a keen eye for visual storytelling and design best practices, plus excellent relationship‑building, facilitation and presentation skills.
• Motivated, optimistic, collaborative and curious about the future of workplace culture and employee experience.

We would love to hear from you.