Senior Account Director

CV Consulting Ltd; City Of London; Hybrid; GBP 65,000; Full time

Job summary

A leading consulting firm in London seeks a Senior Client Lead to drive strategic conversations and nurture long-term partnerships with blue-chip clients. You will leverage your experience in creative communications and client services to deliver measurable business impact. The ideal candidate has a strong background in marketing strategy and employee engagement, along with excellent communication and relationship-building skills.

Qualifications

• Proven experience as an Account Director or Senior Client Services Lead.
• Knowledge of internal communications and employee engagement in large organizations.
• Exceptional written and verbal communication skills.

Responsibilities

• Drive strategic conversations and nurture long-term partnerships.
• Identify upsell opportunities and ensure high-quality execution across delivery teams.
• Mentor junior team members and shape the agency's offer.

Skills

Client relationship building

Creative communications

Marketing strategy

Employee engagement

Presentation skills

Problem-solving

Job description

Senior Client Lead (Account Director Level)
Location: London | Salary: £65,000 | Hybrid Working (2–3 days office)

Are you an experienced Account Director with a passion for creative communications, marketing strategy, and employee engagement? Do you thrive on building trusted client relationships, delivering measurable business impact, and leading innovative campaigns? This is your opportunity to join a high-performing team shaping the future of internal communications and employee experience.

As a Senior Client Lead, you’ll be at the heart of client services, driving strategic conversations, nurturing long-term partnerships, and unlocking growth opportunities across a portfolio of blue-chip clients. You’ll collaborate with senior consultants, project managers, and creative teams to deliver award-winning results and exceptional client experiences.
You will lead strategic discussions with senior stakeholders, build strong partnerships, and drive client satisfaction, growth, and retention through measurable business value. You’ll identify upsell opportunities, translate complex client needs into actionable creative solutions, and ensure clarity and high-quality execution across delivery teams. Mentoring junior team members and shaping the agency’s offer and reputation will also be key parts of your role.

We’re looking for proven experience as an Account Director or Senior Client Services Lead within a creative agency, communications consultancy, or marketing firm. Knowledge of internal communications, employee engagement, and change management in large organisations is essential. You’ll need exceptional written and verbal communication skills, strong commercial acumen, and experience managing project budgets. A creative thinker with a keen eye for visual storytelling and design best practices, you’ll also bring excellent relationship‑building, facilitation, and presentation skills. If you’re motivated, optimistic, collaborative, and curious about the future of workplace culture and employee experience, we’d love to hear from you.

Keywords: Account Director, Senior Client Lead, Client Services, Internal Communications, Employee Engagement, Marketing Strategy, Creative Agency, Hybrid Working London, Client Relationship