Senior Accessibility Specialist

Civica UK Ltd; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A technology company focused on public services is seeking a Senior Accessibility Specialist. This role involves conducting accessibility audits, advising teams on compliance standards, and promoting accessibility best practices. The ideal candidate will have over 7 years of experience, strong knowledge of WCAG 2.2, and the ability to guide teams in agile settings. The company offers a supportive environment for career growth and meaningful contributions to public services, alongside competitive benefits including annual leave, health insurance, and pension contributions.

Benefits

25 Days Annual Leave + bank holidays

Up to 3 extra days off for volunteering

Pension Contributions – 5% employer match

Private Medical Insurance

Health Cash Plan

Qualifications

• 7+ years of experience in digital accessibility or inclusive design roles.
• Ability to influence design and development decisions in agile delivery.
• Comprehensive knowledge of WCAG 2.2 and ARIA specifications.

Responsibilities

• Conduct comprehensive accessibility audits for public sector software.
• Advise product managers, designers and developers on accessibility best practices.
• Produce clear reports and recommendations for stakeholders.

Skills

Expert knowledge of WCAG 2.2

Communication skills

Stakeholder engagement skills

Hands-on experience with assistive technologies

Inclusive design best practices

Tools

NVDA

JAWS

VoiceOver

axe

WAVE

Job description

We’re Civica, and we create software that helps deliver critical services for citizens all around the world. From local government, to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point in our journey to realise that aspiration.

Why you will love this opportunity as Senior Accessibility Specialist at Civica

Join Civica’s User Experience team and play a key role in shaping products that make a real difference. As a Senior Accessibility Expert, you’ll collaborate closely with cross‑functional teams to embed accessibility into every stage of the development lifecycle. Your expertise will ensure our design system and digital products are inclusive, compliant, and user‑friendly.

In this role, as a subject matter expert, you’ll champion best practices, advise designers, developers, and product managers, and lead initiatives that promote accessibility across Civica. From running audits and writing accessibility statements to delivering training and guiding teams toward compliance, you’ll play a pivotal part in creating exceptional experiences for all users.

You’ll have the opportunity to influence a wide range of products serving the public sector— from large platform builds to web applications and mobile apps—while collaborating in a fast‑paced, innovative environment.

What you will do to be successful in this role as Senior Accessibility Specialist

Responsibilities

• Conduct comprehensive accessibility audits for public sector software and digital services
• Write legally compliant and detailed accessibility assessment reports with actionable recommendations
• Advise product managers, designers and developers on WCAG 2.2, ARIA, and inclusive design best practices
• Use assistive technologies (NVDA, JAWS, VoiceOver) and tools (axe, WAVE) for compliance checks
• Deliver training and guidance to teams on accessibility standards
• Collaborate in agile environments to ensure accessibility is integrated into the product lifecycle
• Produce clear reports and recommendations for stakeholders
• Champion accessibility across Civica, running the Accessibility Working group, engaging with customers, starting up and running an accessibility user group
• Advising on the accessibility of Civica’s Design system, Firefly
• Help business plan for changes in accessibility requirements and compliance

Qualifications

• 7+ years of experience in digital accessibility or inclusive design roles
• Expert knowledge of WCAG 2.2 and ARIA specifications
• Hands‑on experience with assistive technologies and accessibility testing tools
• Strong communication and stakeholder engagement skills
• Ability to influence design and development decisions in agile delivery
• Being ahead of the curve regarding accessibility requirements (e.g., new WCAG)
• Comprehensive knowledge of WCAG 2.2
• A self‑starter with a proactive approach, able to drive a project forward with drive and energy
• Ability to deal with ambiguity
• Strong communication skills and the ability to communicate with stakeholders in various areas and levels of the business from technical to commercial
• Familiarity with UK public sector accessibility requirements and GDS standards and an awareness of accessibility requirements in USA, Canada, India, Australia, New Zealand and Singapore
• Experience mentoring or leading accessibility initiatives across large organisations

We Want You to Bring Your Whole Self to Work

There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Why You'll Love Working with Us

As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities. When our people are happy, they work better and have greater job satisfaction. Here's what you can expect:

Time Off & Work‑Life Balance

• ✔ 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
• ✔ Days of Difference – Up to 3 extra days off for volunteering.

Financial Well‑being & Security

• ✔ Pension Contributions – 5% employer match to support your future.
• ✔ Income Protection – Up to 75% salary cover for long‑term illness.
• ✔ Life Assurance – 4x salary tax‑free lump sum.
• ✔ Critical Illness Cover – £25,000 lump sum (extendable to dependents).

Health & Perks

• ✔ Private Medical Insurance – Fast access to private healthcare.
• ✔ Health Cash Plan – Claim back physio, therapies & more.
• ✔ Dental Insurance – Cover for routine & emergency care.
• ✔ Affinity Groups – Join employee‑led communities.
• ✔ Bounty Bonus – Refer a friend & get rewarded.

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.