Senior 3rd-Line IT Support Engineer

CDW Limited; Cambridgeshire and Peterborough; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading IT solutions provider in Cambridgeshire is seeking a skilled third-line Technical Engineer to deliver advanced technical support. The role involves investigating complex technical issues, collaborating with teams, and managing incidents through the Incident Management system. Candidates should have 3-5 years of relevant experience and a comprehensive understanding of Microsoft 365 and Azure technologies. Join a supportive workforce committed to delivering exceptional customer service and contributing to team success.

Qualifications

• 3-5 years of experience in a similar SLA-driven support role.
• Proven experience delivering projects and complex changes.
• Proven capability in various technologies, certifications are an advantage.

Responsibilities

• Respond to incidents logged in the Incident Management system.
• Provide technical escalation and expertise.
• Investigate and diagnose complex technical issues.
• Provide solutions to critical technical problems.
• Work with consultants to understand issues and solutions.

Skills

Technical support

Incident Management

Microsoft 365 Administration

Azure services

ITIL best practices

Backup and disaster recovery

Security Clearance (SC)

Tools

Microsoft Endpoint Device Management

AWS

Security Center

Job description

A leading IT solutions provider in Cambridgeshire is seeking a skilled third-line Technical Engineer to deliver advanced technical support. The role involves investigating complex technical issues, collaborating with teams, and managing incidents through the Incident Management system. Candidates should have 3-5 years of relevant experience and a comprehensive understanding of Microsoft 365 and Azure technologies. Join a supportive workforce committed to delivering exceptional customer service and contributing to team success.