Security Receptionist

Mitie; West of England; On-site; GBP 21,000 - 25,000; Full time

Job summary

A leading facility management company is seeking a Receptionist to join its Total Security Management Team. This permanent position is based with a prestigious customer and involves delivering first-class service, handling customer requests, and supporting emergency procedures. Candidates should have strong communication skills, customer focus, and basic computer literacy. A valid UK driver's license and an SIA license are required or can be obtained. This role is an exciting opportunity to be part of a dedicated team.

Qualifications

• Enthusiastic and conscientious approach to Site Support tasks.
• Clear understanding of Health & Safety practices.
• Ability to build positive relationships with customers.

Responsibilities

• Deliver first-class service within the facility.
• Ensure all customer requests are addressed efficiently.
• Support Emergency Evacuation procedures.

Skills

Computer literate (Word, Excel, Outlook Email)

Customer focused

Strong communication skills

Job description

Job Overview

Mitie has a great opportunity for a Receptionist to join the Total Security Management Team; the Receptionist will be based with one of our prestigious customers. This is a permanent role reporting into the Security Services Manager.

Main Duties

• To work as part of a team to deliver a first-class service within the facility.
• To support the Service Level Agreement by ensuring that all Site Support activities are carried out effectively.
• To ensure all customer requests are dealt with efficiently and effectively.
• Provide labour support to ad-hoc out of hours events.
• Support Emergency Evacuation procedures.
• To support the review of procedures and processes.
• To support the pass office by gaining training and a full understanding of its workings.
• Abide by all local operational procedures and Mitie Assignment instructions including uniform standards and Working Risk assessments.
• Be able to work as part of a team and use own initiative if necessary.

What we are looking for

• Computer literate (Word, Excel, Outlook E-mail).
• Clear understanding of Health & Safety practices.
• Customer focused with the ability to build positive relationships.
• Enthusiastic and conscientious approach to all Site Support related tasks.
• Clear, strong and confident communication skills.
• Hold a current SIA licence or be able to obtain a new licence.
• Be SC/DV cleared or able to obtain this with our assistance.
• Hold a Valid UK drivers licence.