Security Operator - Edinburgh

Lloyds Banking Group; City of Edinburgh; On-site; GBP 25,000 - 31,000; Full time

Job summary

A leading financial institution in Edinburgh is seeking a Security Operator to ensure the safety of its premises and personnel. In this role, you will monitor alarms, respond to incidents, and provide guidance on security procedures. Strong customer service skills and attention to detail are crucial. The position offers a competitive salary and a variety of benefits, alongside a commitment to inclusivity and diversity in the workplace.

Benefits

Generous pension contribution of up to 15%

Annual performance-related bonus

Share schemes including free shares

Discounted shopping benefits

22 days' holiday, with bank holidays

A range of wellbeing initiatives

Qualifications

• Fantastic customer service skills, over the phone or online.
• Previous experience in a similar role would be beneficial but not essential as training is provided.

Responsibilities

• Monitoring alarms and being ready to respond to security incidents.
• Remotely fixing faults on security equipment or coordinating with engineers to resolve issues.
• Providing support and guidance over the telephone and by email.
• Understanding access control systems and processes.
• Reviewing playbooks and suggesting improvements.

Skills

Customer service skills

Problem solving

Attention to detail

Relationship building

Calm under pressure

Job description

Overview

JOB TITLE: Security Operator

SALARY: £28,073 - shift allowance = £625pm

LOCATION: Sighthill North, Edinburgh

HOURS: 35 hours a week - shift = split over 7 days on rotation, 12hour shifts, days, nights and weekends.

WORKING PATTERN: Shift working and due to the nature of this role its 100% office based.

About this Opportunity

Join Our Team at the Physical Security Operations Centre!

Are you ambitious and enthusiastic about making a difference while ensuring the safety of our colleagues, customers, and premises? If so, we have the perfect role for you!

At the Physical Security Operations Centre, we provide 24/7 support to colleagues across the Group, ensuring the safety of our people, customers, and premises. As a valued team member, you\'ll bring your expertise in alarm monitoring and incident response to the forefront, while also playing a key role in providing support and guidance and delivering continuous improvement at pace.

This role is based in our Physical Security Operations Centre, where you\'ll be responsible for a diverse range of activities, including alarm monitoring, incident response, access control, governance, providing advice on security procedures, remotely fixing faults on security equipment, or getting an engineer out to fix the problem. Communication is key as you\'ll be speaking to colleagues, suppliers, and the emergency services when responding to security incidents. You\'ll also be involved in delivering change, maintaining quality assurance checks, and updating procedures.

We are looking for someone who is:

• Ambitious about growing their career in security operations.
• Enthusiastic about protecting others and doing the right thing.
• Curious and initiative-taking in identifying better ways of working.
• Collaborative and confident in supporting change across the business.

Responsibilities

• Monitoring alarms and being ready to respond to security incidents.
• Remotely fixing faults on security equipment or coordinating with engineers to resolve issues.
• Providing support and guidance over the telephone and by email.
• Understanding access control systems and processes.
• Problem-solving and paying excellent attention to detail.
• Reviewing playbooks and suggesting improvements.
• Playing a vital role in delivering change at pace in an agile way.
• Being initiative-taking in your approach to personal development and learning.

Why Lloyds Banking Group

Like the modern Britain we serve, we\'re evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We\'re growing with purpose. Join us on our journey and you will too

What you\'ll need

• Fantastic customer service skills, over the phone or online.
• A highly motivated mentality, proactive, and driven to achieve individual and collective goals.
• Strong relationship building with colleagues and suppliers.
• A continuous improvement attitude to seek new ideas and opportunities.
• A solid attention to detail.
• The ability to remain calm and resilient in a busy environment, proactively identifying new/potential risks, and responding to emerging priorities.
• Previous experience in a similar role would be beneficial however not essential as training is provided.

About working for us

Our focus is to ensure we\'re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it\'s why we especially welcome applications from under-represented groups.

We\'re disability confident. So if you would like reasonable adjustments to be made to our recruitment processes, just let us know.

Benefits

We also offer a wide-ranging benefits package, which includes

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days\' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready to start growing with purpose?

Apply today.

If you\'re excited by the thought of becoming part of our team, get in touch.

We\'d love to hear from you.

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more.

This is a once in a career opportunity to help shape your future as well as ours.

Join us and grow with purpose.

Want to do amazing work, that\'s interesting and makes a difference to millions of people?

Join our journey.