Security Officer

Rendall & Rittner; City of Westminster; On-site; GBP 33,000; Full time

Job summary

A leading security services provider seeks a Security Operations Centre Manager to ensure effective operations of a 24/7 SOC. Responsibilities include developing security strategies, managing incident response, and leading a team. The ideal candidate will possess front-line SIA and CCTV licenses, along with strong communication and stakeholder management skills. The role offers a salary of £32,222 plus an annual £4,000 on-call allowance, along with 31 days of annual leave and a pension plan.

Benefits

Annual leave of 31 days

Pension plan

On-call allowance of £4,000

Qualifications

• Experience in developing effective security strategies in a retail environment.
• Strong understanding of compliance with all statutory regulations.
• Ability to manage multiple stakeholders and influence change.

Responsibilities

• Oversee the daily operations of the SOC ensuring 24/7 coverage.
• Recruit, train, and positively influence SOC personnel.
• Manage budget and ensure operational excellence.
• Develop SOC policies and establish collaborative relationships with law enforcement.

Skills

Security strategy development

Stakeholder engagement

Crisis management

Communication

Compliance knowledge

Education

Front-line SIA licence

CCTV SIA Licence

Tools

Security systems

Communication systems

Job description

Schedule

Nights

Job Introduction

As Security Operations Centre Manager, you will ensure a highly effective and efficient Security Operations Centre (SOC) that operates 24/7/365, in accordance with the Selfridges SOC Standard Operation Procedures and in alignment with applicable British Standards and Legislation. Providing overall leadership to a large SOC Team of Analysts. As Security Operations Centre Manager you will manage the day‑to‑day monitoring and integration of all key systems including CCTV, alarms, travel, media, social media, building management and fire safety across all locations. You will be responsible for centralised incident reporting and escalation, responding effectively to incidents and escalations, and participating in incident & crisis management, exercises, tests and training as required by the SBRM. You will develop and establish SOC policy, procedures, standards and measurements across all key locations and subsidiary control rooms, and lead on innovation by implementing controls and measures that reduce stock loss in all key locations.

Responsibilities

• Recruit and train SOC personnel on appropriate security policy and SOC procedures, embedding and owning a positive culture and awareness across all locations.
• Establish solid and collaborative working relationships with Security Managers, LP Managers, Investigations Managers and Financial Crime Managers to collaboratively combat all loss and crime.
• Build effective relationships with external parties such as Police, the National Crime Agency and Crime Prevention agencies, collaborating to share good practice.
• Prepare and control the budget for SOC operations to ensure delivery of operational excellence.
• Produce period reporting and analysis for the Senior Business Resilience Manager as required.

About You

A leader who is naturally pragmatic, enthusiastic and motivational, able to influence and inspire change when necessary. Experienced in developing and embedding effective security strategies in a retail environment and SOC policies and procedures. A great communicator, able to manage multiple stakeholders and engage people at every level of the business, influencing change where necessary. Calm under pressure and capable of giving clear guidance in times of crisis. Proficient with IT, security systems and other communications. Fully knowledgeable of compliance with all associated statutory regulations and legislation. An example of our values, a trusted and respected colleague at Selfridges.

Qualifications

• Front‑line SIA licence and CCTV SIA Licence.
• Experience developing and embedding security strategies in a retail environment and SOC policies and procedures.
• Strong communication and stakeholder engagement skills.
• Ability to remain calm under pressure and provide clear guidance during crises.
• Proficiency with IT, security systems and communications.
• Full understanding of compliance with all statutory regulations and legislation.

Location: Primark Oxford Street East (Tottenham Court Road)
Salary: £32,222 + £4,000 OS Allowance (with 31 days annual leave & pension)
Contract: Full‑Time, 5 nights on then 3 off