Security Manager

Whittington NHS Trust; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A public healthcare provider in Greater London is seeking a Security Manager to lead and manage operations for security, reception, and car parking services. The ideal candidate will have extensive experience in operational security management and will be responsible for ensuring the safety and effectiveness of frontline services. This role involves leadership in incidents, training coordination, and compliance with NHS standards. The organization is committed to safeguarding and delivering excellent patient care.

Benefits

Training and development opportunities

Supportive work environment

Qualifications

• Educated to Degree level or equivalent experience in related role.
• Extensive security experience in operational security management.
• Level 3 Conflict Resolution Training or significant demonstrable experience.

Responsibilities

• Develop and deliver a professional security service across the Trust.
• Provide visible operational leadership for Security and Reception Services.
• Lead investigations into security-related incidents.

Skills

Leadership skills

Excellent communication

Ability to manage conflicts

Organizational skills

Education

Degree level education or equivalent experience

Tools

CCTV systems

Access control systems

Job description

Job overview

The Security Manager is the Trust's operational lead for Security, Main Reception and Car Parking Services, responsible for the day-to-day management, coordination and delivery of safe, effective and professional frontline services across the Whittington Health estate, including the acute hospital site and community locations.

The post holder provides a critical operational management tier between the Head of Security, Crime & Violence Reduction and frontline supervisory roles, ensuring continuity, resilience and high standards of service delivery. The role holds direct line management responsibility for Security Advisors and the Reception Service and has operational responsibility for the day-to-day delivery of car parking services, including enforcement activity and permit administration.

The post holder will ensure that security, reception and car parking services operate cohesively, supporting patient experience, staff safety, visitor management, access control and safe traffic flow, while maintaining compliance with Trust policies, NHS Violence Prevention and Reduction standards, parking policies and relevant legislation.

Main duties of the job

Key Performance Indicators

• Proactive Security Presence
• Incident Response Management
• Workforce Management & Resilience
• Training & Competency

Working for our organisation

We have an excellent reputation for being innovative, responsive and flexible to the changing clinical needs of the local population. We are treating more patients than ever before and are dedicated to improving services to deliver the best for our patients.

Our mission

Helping local people live longer, healthier lives.

Our vision

Provide safe, personal, co‑ordinated care for the community we serve.

Our goals

• To secure the best possible health and wellbeing for all our community
• To integrate and coordinate care in person‑centred teams
• To deliver consistent, high quality, safe services
• To support our patients and users in being active partners in their care
• To be recognised as a leader in the fields of medical and multi‑professional education, and population‑based clinical research
• To innovate and continuously improve the quality of our services to deliver the best outcomes for our local population

Detailed job description and main responsibilities

The post holder will develop and deliver a professional security service in accordance with relevant British Standards, NHS Standard Contract and the Security Industry Authority (SIA).

The post holder will provide visible and authoritative operational leadership for all Security, Reception and Car Parking Services across the Trust. They will ensure the safe, effective and professional delivery of services on a 24/7 basis where required and will act as the senior operational decision‑maker for day‑to‑day service pressures, incidents and staffing challenges. The role requires the promotion of a professional, patient‑focused and staff‑supportive culture aligned with Trust values and priorities.

The post holder will hold direct line management responsibility for Security Advisors and the Reception Service, with overall operational responsibility for Security Team Leaders, Security Officers and Support Officers. They will lead on workforce planning, deployment and daily staffing levels across security, reception and car parking operations, including enforcement activity and operational cover.

The post holder will manage rotas, authorise annual leave, monitor sickness absence and ensure effective management of staffing shortfalls. They will lead on recruitment, induction and retention processes and undertake regular appraisals, performance management and supervision, ensuring staff are supported, developed and held to account.

The post holder will ensure that all staff receive mandatory, role‑specific and refresher training appropriate to their duties. They will maintain accurate training and competency records and ensure supervision structures are clearly defined and consistently applied across all services.

The post holder will lead the operational response to security incidents, violence and aggression, disorder and other safety‑related events. They will provide leadership during high‑risk or complex situations involving patients, visitors or members of the public and will support clinical teams in the safe management of challenging behaviour and restrictive interventions in line with Trust policy and Restraint Reduction Network standards.

The post holder will lead on investigations into security‑related incidents. This will include gathering and reviewing evidence, analysing CCTV footage, taking statements, producing investigation reports and identifying learning and corrective actions. Matters of increased severity or complexity will be escalated to the Head of Security as required. The post holder will ensure incidents are appropriately recorded, reviewed and closed and that affected staff receive appropriate post‑incident support.

The post holder will act as the operational lead trainer for enhanced conflict resolution and physical intervention training delivered to the Security Department. They will deliver and coordinate RRN‑compliant training, including de‑escalation techniques, breakaway skills and lawful restrictive interventions.

The post holder will provide enhanced conflict resolution and physical intervention training to Trust‑wide clinical and non‑clinical staff as directed by the Head of Security, Crime & Violence Reduction. They will ensure training delivery meets national standards and Trust requirements and will maintain their own trainer competencies and continued professional development.

The post holder will work closely with Learning and Development, Clinical Education, Safeguarding and Health & Safety teams to align training programmes with organisational needs. They will contribute to reducing restrictive practice through education, training, post‑incident learning and continuous improvement.

The post holder will hold operational responsibility for the day‑to‑day use and monitoring of security systems. This includes and not limited to CCTV and control room operations, access control systems, intruder, panic and duress alarms, radio communications and controlled access points.

They will ensure security systems are used correctly, faults are identified and escalated promptly and staff are appropriately trained and competent in their use. The post holder will provide operational input into system improvement and upgrade programmes led by the Head of Security.

The post holder will ensure Main Reception Service provide a safe, welcoming and well‑organised first point of contact for patients, visitors and staff. They will ensure reception processes support effective access control, safeguarding, visitor management and emergency response.

They will work closely with clinical and operational teams to align reception services with patient flow and service priorities, maintaining high standards of customer service, professionalism and confidentiality at all times.

Support clinical and operational managers and staff in managing care of aggressive or violent patients, relatives or carers.

The post holder will support the Head of Security with the operational management of Trust car parking services in line with Trust parking policy. This will include leading the day‑to‑day operation of car parking controls such as ANPR systems, permit administration, enforcement activity and contractor liaison.

The post holder will act as the operational point of contact for parking‑related issues, complaints and escalations. They will monitor compliance and misuse of parking facilities and support the collection and reporting of operational data and trends, escalating strategic issues to the Head of Security.

The post holder will ensure robust governance, reporting and compliance across security, reception and car parking services. This will include oversight of Datix reporting, incident logs and operational records.

Provide monthly service performance report to the Head of Security. To support the development and implementation of all security related policies and procedures as directed by Head of Security.

They will undertake local audits and inspections and ensure services operate in compliance with Trust policies, NHS standards, Restraint Reduction Network requirements and relevant legal obligations.

The post holder will act as the operational security lead during major incidents, lockdowns and emergency situations. They will support access control, site safety, evacuation and cordon management and will participate in emergency planning arrangements, exercises and on‑call rotas in line with service requirements.

The post holder will perform such duties, which, although not covered here, are matters related to security and safety and as directed by the Head of Security.

Person specification

Education / Qualifications

Essential criteria

• Educated to Degree level or equivalent experience in related role.
• Extensive Security experience covering operational security management.
• Level 3 Conflict Resolution Training or significant demonstrable experience.

Desirable criteria

• Accredited Local Security Management Specialist.

Skills & Abilities

Essential criteria

• Ability to work on own initiative with minimum supervision.
• Excellent communicator (both verbal and written).
• Ability to carry out several different tasks simultaneously.
• Ability to maintain accurate records.
• Keyboard and computer skills.
• Ability to co‑ordinate groups of staff.
• Excellent organisational and leadership skills.
• Budgetary control experience.
• Ability to investigate and present at disciplinary hearings.

Knowledge & Experience

Essential criteria

• Specialist knowledge of Security Management.
• Minimum five years working in a front line position with direct contact with clients.
• Trained and competent in breakaway, violence and aggression and diffusion techniques.
• Experience of delivering/facilitating training programmes.
• Budgetary control experience.
• Proven knowledge of security systems such as CCTV, Access control, intruder alarm, panic alarm, and fire alarm.
• Knowledge of legislation & Regulation regarding Civil, Criminal, data Protection and Human Rights law.
• Experience of effectively applying specialist legislation, regulation, policies, practices and procedures.
• Evidence of Continual Professional Development.

Personal Qualities

Essential criteria

• Adhere to the Trust values and behaviours Highly self‑motivated.
• Flexible approach, attitude and the ability to manage ambiguity.
• Outstanding interpersonal, communication and organisational skills.
• Strive for performance and improvement.
• Exceptional ability to remain calm, controlled and polite in a very busy and pressurised environment.
• Exceptional sense of commitment to honesty and integrity when undertaking this role and dealing with others.

SAFEGUARDING CHILDREN AND ADULTS

To comply with the Trust's Safeguarding Children and Adults policies, procedures and protocols. All individual members of staff (paid or unpaid) have a duty to safeguard and promote the welfare of children, young people and vulnerable adults This will require you to:

• Ensure you are familiar with and comply with the London Child Protection Procedures and protocols for promoting and safeguarding the welfare of children and young people.
• Ensure you are familiar and comply with the London Multi Agency Safeguarding Vulnerable Adults Pan London Procedures.
• Ensure you familiar and comply with local protocols and systems for information sharing.
• Know the appropriate contact numbers and required reporting lines.
• Participate in required training and supervision.
• Comply with required professional boundaries and codes of conduct.

Whittington Health is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.

Your application form

1. Provide only business email address for your referees - we are unable to request references from yahoo, Hotmail, Gmail accounts.
2. Make sure you to include all evidence of where you meet the essential requirement on the jobs description as this forms the base of our shortlisting criteria.

Our processes

1. Closing dates are given as a guide; we are within our right to close adverts early so please ensure you submit your application as soon as possible to avoid delay.
2. If you do not hear from us up to 3 weeks after the closing date of the job unfortunately this means you have not been successfully shortlisted for interview. If your require feedback on your application please contact the appointing manager detailed in the body of the advert.
3. Please check your emails regularly as all correspondence from us will be via trac.systems - occasionally these emails will go into your Junk folder.
4. Employment at Whittington Health is offered subject to successful completion of a 6 month probationary period for all staff with the exception of GMC Registered Doctors.

Other important information

• Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you are eligible under the UKVI points based system.
• Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.
• In submitting an application form, you authorise Whittington Health NHS Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed to the post.

We would welcome applications from individuals who are from underrepresented groups in the organisation

Employer certification / accreditation badges

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

• Job Description (PDF, 328.4KB)
• Person Specification (PDF, 328.4KB)
• Whittington Probationary Policy (PDF, 298.0KB)
• Whittington Employment Promise (PDF, 22.4KB)