Security & Incident Controller

Manchester Arndale; Chertsey; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading facilities management firm in Chertsey is seeking a Security Controller to maintain a secure environment. In this role, you will oversee incident monitoring and assist in emergency response strategies. The ideal candidate will possess excellent customer service skills and be highly adaptable. This position offers opportunities for professional development and teamwork in a diverse and inclusive workplace environment.

Qualifications

• Excellent customer service skills to communicate effectively.
• Flexibility and adaptability in various situations.
• Ability to establish good networks among team members.

Responsibilities

• Oversee real-time monitoring of incidents.
• Assist in implementing emergency protocols during evacuations.
• Support coordination and resource deployment during emergencies.
• Monitor operational readiness of safety systems.
• Ensure clear communication between teams during emergencies.
• Assist in improving emergency protocols.

Skills

Excellent customer service

Flexibility

Team networking

Motivational mindset

Standards-driven

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role:

The Security Controller plays a vital supporting role in maintaining a safe and secure environment at the Resort by assisting the Security and Incident Manager in overseeing daily safety operations and emergency response strategies. This position is responsible for ensuring that safety systems and protocols are operational, incidents are documented and managed effectively, and communication during emergencies is coordinated seamlessly. The controller will work closely with the emergency response teams, monitoring safety systems, supporting incident management, and ensuring the readiness of safety resources.

Main Responsibilities:

• Oversee the real-time monitoring of incidents, ensuring accurate and timely documentation within incident management systems.
• Assist the Security and Incident Manager in implementing and monitoring emergency protocols, particularly during evacuations, guest incidents, and crisis management.
• Support the coordination and deployment of resources during emergencies, ensuring rapid response and efficient use of personnel and equipment.
• Monitor the operational readiness of safety systems, including CCTV and public address systems, ensuring they are fully functional during critical situations.
• Ensure that communication between teams during emergencies is clear and effective, including liaising between departments like Park Operations, Accommodation, and Facilities.
• Support the continuous improvement of emergency protocols, suggesting new approaches to enhance response time and effectiveness.

We are looking for:

• Excellent customer service skills to communicate in an effective and positive manner with all customers and colleagues
• Be flexible in your approach and willing to adapt positively in any situation
• Establishes good network amongst other team members
• Contributes to “can do” motivational Team environment
• Constantly strives to ensure standards are exceeded and works with managers to achieve these standards
• Assist other Departments when necessary

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.