Security Engagement Manager

Nice; City of Westminster; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading global technology company in the UK is seeking a highly skilled UK Sovereign Security Engagement Manager to act as the primary liaison between technical security teams and customers. This role will handle vulnerability remediation tracking, maintain security posture communications, and provide monthly updates. Ideal candidates should have strong security principles knowledge and exceptional communication skills. The job offers a hybrid work model with office and remote work days, promoting a collaborative atmosphere.

Benefits

Flexible work model

Career growth opportunities

Collaborative environment

Qualifications

• Strong technical understanding of security principles and practices.
• Familiarity with Cyber Essentials Plus, PCI DSS, ISO 27001 standards.
• Exceptional verbal and written communication skills.

Responsibilities

• Collaborate with technical teams to assess security posture.
• Prepare and deliver monthly security status updates.
• Capture customer feedback during meetings.

Skills

Security principles

Vulnerability management

Communication skills

Customer-facing experience

Collaboration

Job description

We are seeking a highly skilled and security-focused professional to serve as the UK Sovereign Security Engagement Manager. This role will act as the primary liaison between UK Sovereign technical security teams and our customers, ensuring transparency, trust, and proactive communication regarding the security posture of UK Sovereign environments. The position will include responsibilities for vulnerability remediation tracking and reporting in a Plan of Action and Milestones (POAM) format – a structured method that documents identified security vulnerabilities, planned remediation steps, responsible parties, and target completion dates, ensuring accountability and progress tracking. How will you make an impact?

Responsibilities

• Collaborate closely with UK Sovereign technical teams to understand and assess the current security posture of environments.
• Maintain and present vulnerability remediation status in a structured POA&M format, tracking progress against agreed timelines.
• Identify and report potential security alerts to customers in accordance with contractual and compliance requirements.
• Prepare and deliver monthly security status updates to customers, including progress on scheduled remediation items.
• Gather detailed technical information from engineering and security teams, then convert and filter it into clear, concise, and structured updates that are accessible to both technical experts and non-technical stakeholders.
• Capture customer feedback and action items during meetings, ensuring timely follow‑up and resolution by technical teams.
• Ensure security posture and remediation activities align with frameworks such as Cyber Essentials Plus, PCI DSS, ISO 27001, SOC 2 Type II.
• Monitor and track remediation activities, ensuring alignment with agreed timelines and compliance requirements.
• Serve as the trusted point of contact for customers on all matters related to security posture, vulnerabilities, and remediation.
• Operate effectively in high‑pressure, demanding situations, maintaining professionalism and clarity.
• Provide mentorship and leadership to additional team members as the role expands.

Work Model

At NICE, we work according to the NICE‑FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work each week. Naturally, office days focus on face‑to‑face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Qualifications

• Strong technical understanding of security principles, practices, architecture, and vulnerability management.
• Familiarity with Cyber Essentials Plus, PCI DSS, ISO 27001, SOC 2 Type II, and similar standards.
• Exceptional verbal and written communication skills, with the ability to tailor complex technical concepts for both technical and non‑technical audiences.
• Proven experience in customer‑facing roles, ideally within security or technology sectors.
• Ability to work collaboratively to resolve issues under tight deadlines.
• Strong ability to prioritize, manage multiple tasks, and meet deadlines.
• Previous leadership or management experience is advantageous.
• Integrity and discretion when handling sensitive information.
• Resilience and adaptability in dynamic environments.
• Proactive and self‑motivated with a commitment to continuous improvement.

Additional Advantage

• Professional certifications in cybersecurity (e.g., CISSP, CISM, ISO 27001 Lead Auditor).
• Experience working with UK Sovereign or government environments.
• Familiarity with POAM processes.

About NICE

Join an ever‑growing, market‑disrupting, global company where the teams – comprised of the best of the best – work in a fast‑paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICE®.

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.