Security Duty Manager

ABM UK; Hounslow; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading facility services provider is seeking a Security Team Manager at London Heathrow Airport. This role involves effectively managing a team of security personnel, ensuring adherence to security standards, and maintaining compliance with relevant regulations. The ideal candidate will possess strong management and customer service skills, supporting operational efficiency while addressing any issues proactively. The position offers a competitive salary and a range of benefits, emphasizing a commitment to staff wellbeing.

Benefits

24/7 GP services

Mental Health support

Cycle to work scheme

Qualifications

• Experience managing teams in a security context.
• Ability to maintain high security standards and compliance.
• Strong interpersonal skills for customer and stakeholder relations.

Responsibilities

• Manage a team of security personnel to ensure high levels of performance.
• Maintain security standards and compliance with regulations.
• Liaise with airport authorities and customers to provide excellent service.

Skills

Management skills

Customer service

Crisis management

Compliance knowledge

Education

Relevant training in security management

Job description

LOCATION: London Heathrow Airport, TW6

SHIFT PATTERN: 4 on 2 off, Monday to Friday

SALARY: Competitive

Main Purpose of Job

To ensure the effective management of a committed and motivated team of contract assigned Security Personnel. This is in order to deliver a high level of customer service, whilst maintaining full compliance with all laid down security requirements of the assigned Security contract.

Key Responsibilities

• Management of Security Team To manage effectively and actively all contract assigned personnel within the team and ensure the maintenance of high levels of work performance, conduct and attendance at all times, taking prompt action to resolve any shortcomings identified. Support onboarding, training and coaching for existing and new team members.
• Maintenance of Security Standards among the Security Team To clarify the standards of security to be applied by the Security Team, observe and monitor the standards being applied in practice and take early steps to deal with any potential breaches of those standards in order to ensure that a high level of security is maintained at all times. Maintain accurate and timely records, incident reports, logs, and compliance documentation.
• Staffing Levels To ensure that the required staffing level is maintained throughout each shift to meet varying workloads and requirements of the assigned contract. To liaise and plan with the Airline / Airport customer with services required. Support irregular operations (delays, diversions, cancelations) by reallocating resources, managing pressure points, and maintaining compliance.
• Compliance Records and Standards To maintain, record and ensure compliance with the CAA / TSA (DfT) regulations and all local requirements as set out by the Airport authority and the assigned contract, including adherence to all defined regulations, and take prompt steps to tackle any day-to-day breaches of Company and Customer standards and regulations. Complete security incident reports, witness statements, and follow-up documentation.
• Contact with the Company and our Customers To maintain a positive working relationship with the Airport authority and Airport staff generally and report relevant issues to them on time and in the correct format. Liaise with Airline Representatives, Operation Control Centre and other business partners to ensure smooth coordination.
• Reporting Key Requirements to the Line Manager To ensure all required daily/weekly/monthly Reports, both verbal and written, are submitted correctly and on time to the designated Line Manager or the nominated Deputy and that any areas of concern are promptly reported to the Line Manager on an ongoing basis. Attend operational calls, irregular operations briefings, or any related meetings when required.
• Customer (Passenger) Relations To ensure that the team provide a good level of customer service in their dealings with the passengers and take prompt and appropriate action where these standards are not being met, including dealing with particularly difficult or awkward customers personally.
• Health and Safety To manage actively all health and safety issues in the workplace and report all accidents and any "near misses"/incidents to the Line Manager and ABM Health and Safety Advisor, using the correct procedures and forms as specified. Ensure that all provisions of the Health & Safety at work, "COSHH" regulations and any other legislations and regulations governing the work are fully complied with. Review and analyse Company vehicle ‘Smart drive' performance and enable coaching or further action with poor Airside driving by company airside drivers. Promote a safety first culture and ensure staff understand the importance of maintaining situational awareness.
• Representing ABM Aviation To represent ABM Aviation directly and through networking generally to all key stakeholders including customers, the Airport authorities, service partners, regulators and trade unions to present a favourable image and professional representation of the organization. To be discreet with Employee relations and key internal information in regard to ABM as an organization.
• Setting an Example To set a positive and highly professional example to the whole Security team by proactive and positive actions in order demonstrable a high level of commitment. Being flexible with the everchanging demands of the Business and maintaining an exceptionally good attendance record. Support a culture of continuous improvement, encouraging feedback and identifying opportunities to enhance operational efficiency.

In carrying out the key responsibilities set out above, the job holder must be able to achieve the required standard/pass rate when attending all relevant training courses in line with the requirements of the CAA / TSA (DfT) and the Company.

Benefits

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM's benefits, visit our careers page.

About Us

ABM is one of the world's largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries - from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we're proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.