Security Control Room Operator

City Group Recruitment; Greater London; On-site; GBP 28,000; Full time

Job summary

A security services company is seeking a Security Control Room Operator in Greater London. The role involves ensuring coverage of staffing hours, monitoring service delivery, and maintaining communication in a fast-paced environment. Applicants must hold an SIA License and demonstrate exceptional attendance and communication skills. The position offers a pay rate of £14.31 per hour with an average of 48 hours per week, following a 4 on 4 off shift pattern.

Qualifications

• SIA License and DBS check required.
• Proven exceptional attendance.
• Strong communication skills in responding to requests.

Responsibilities

• Ensure all staffing hours are covered correctly.
• Monitor sub-contractor and site-based staff for service delivery.
• Schedule and deploy site personnel.

Skills

Attention to detail

Excellent communication

Ability to work under pressure

Knowledge of computer programs (MS Office)

Job description

Security Control Room Operator

Locations : Greenwich Control Room

Pay Rate : £14.31 per hour

Hours : Average 48 hours per week

Shift Pattern : 4 on 4 off (Days and Nights)

Start Date : ASAP

SIA Licence Required, Driving Licence Required, Lone Working : Yes

We are seeking two experienced and professional High End Security Relief Officers / Duty Controllers to join our clients team, providing exceptional service across a range of prestigious sites including Chelsea Harbour and the Greenwich Control Room. You will play a vital role in ensuring operational continuity, effective communication, and safety across our network. This position requires a proactive individual with strong knowledge of the security industry and the ability to think on their feet in a fast-paced environment.

Objectives

• Ensuring all staffing hours are covered correctly and accurately on the system.
• Ensuring the Health & Safety of all staff members out of hours
• Monitoring all sub-contractor and site-based staff to ensure excellent service delivery to Clients.

Activities

• Scheduling and deploying of site personnel.
• Ensuring the Smart Task system is fully up to date and accurate at all times.
• Ensuring all personnel are aware of any changes made by the Control Room.
• Monitoring the Mobile Team out of hours, including welfare checks and alarm activation attendance.
• Ensuring accurate booking on / off and check calls times and reporting any issues via reporting system.
• Escalating any incident issues, sickness, absenteeism, or possible issues correctly and in a timely manner.
• Dealing with Client requests and changes at a short notice promptly and efficiently.
• Ensuring any Client complaints are escalated to the relevant person in a timely manner.
• Ensuring daily report is completed and any issues / tasks handed over to the relevant person.
• Adding any new employees to the system accurately.
• Adding new sub-contractors to the system accurately.
• Responding to customer calls, including but not limited to Houston Lawrence out of hours service and Pride monitoring of their system and escalation.

Required

• SIA License and DBS check
• Exceptional attendance
• Strong attention to detail
• Excellent communication. This includes responding to emails and verbal requests in a timely and efficient manner.
• An ability to work to tight deadlines and to work well under pressure.
• Knowledge of computer programs (MS Office)
• Knowledge / experience is preferred.

City Group Recruitment we value professionalism, teamwork, and growth. You will be part of a respected organisation with opportunities to develop your career in a supportive and fast-moving environment