Second Line Support Engineer

Deployflow; Bracknell; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading UK-based DevOps consultancy is seeking a motivated Second Line Support Engineer. You'll provide technical support, investigate problems, and liaise with customers in a hybrid work environment. Your skills in Office365, Windows Server, and Azure will be essential. Join our team focused on delivering exceptional technology solutions and enhancing customer experiences.

Qualifications

• Proven work experience as a technical support engineer.
• Knowledge in setting up/configuring/enrolling.
• Experience in mobile device enrolment.

Responsibilities

• Providing 2nd Line Technical support and assistance.
• Investigating and reproducing reported problems.
• Updating tickets with progress.
• Directly liaising with customers to gain understanding of problems.
• Conducting ad-hoc site visits to customers when required.

Skills

Office365 administration

Windows server administration

End-user support

MS InTune knowledge

Azure knowledge

Job description

Overview

Second Line Support Engineer

Location: Surrounding London Areas (Hybrid)

Type of work: Full time

Salary: negotiable

As a DevOps consultancy based in the UK, we specialise in empowering organisations on their digital transformation journey. With a team of highly skilled professionals boasting over 50+ years of collective technical and commercial experience, we at Deployflow are committed to delivering exceptional technology solutions that drive business growth and success.

Naturally, we always go an extra mile for our clients, but we are dedicated to our team members even more. Our strength is in the power of unity, and just as our motto says: “Together we make an extraordinary impact.”

So, here’s the thing... We are looking for a motivated and experienced Second Line Support Engineer to join our team. Your degree isn’t our priority, but your personality, attitude, and determination are.

Furthermore, if you can easily acclimate to new environments, actively engage in brainstorming ideas, never stop before a challenge, learn from your failures, and if this role aligns with your passions and you can prove you’re great at it, our doors are fully open to you.

Your day-to-day responsibilities include:

• Providing 2nd Line Technical support and assistance to our internal and external customer
• Investigating and reproducing reported problems
• Updating tickets with progress
• Directly liaising with customers to gain a clearer understanding of problems
• Liaising with colleagues in other teams where necessary
• Preparing release notes for system releases
• Conducting ad-hoc site visits to customers when required
• Communicating progress to customers
• Ad hoc training on products

Requirements:

• Office365 administration knowledge
• Windows server administration
• End-user support
• MS InTune knowledge
• Azure knowledge
• Proven work experience as a technical support engineer.
• setting up configuring/enrolling
• Mobile device enrolment

Behaviors we encourage:

• You are confident when speaking with customers
• Able to establish a good rapport with a range of business and technical colleagues
• Able to work independently or as part of a team, depending on the nature of the task at hand
• Demonstrate a commitment to continuous improvement and self-development
• Good customer-facing skills
• Good problem-solving/investigative skills
• Organized and methodical approach to work, with the ability to progress issues to resolution
• Demonstrate adherence to the following processes