Second-Line IT Support Engineer – UK Travel

AO RETAIL LIMITED; Crewe; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail technology company in Crewe is looking for a seasoned 2nd line support technician to join a team focused on delivering exceptional support to over 2,000 users. This position involves hands-on technical support, troubleshooting across various devices, and opportunities to drive improvements in customer service. The ideal candidate will have extensive experience with Windows and macOS, as well as strong skills in supporting Microsoft applications and networking technologies.

Benefits

25 holidays plus bank holidays

5% pension contribution

VIP access at AO Arena

Discounted gym membership

Enhanced family leave

2 paid charity days

Free on-site parking

Complimentary breakfast and coffee

Qualifications

• Strong working knowledge of all Windows OS, including Windows 10 and 11.
• Solid experience with Apple macOS.
• Good understanding of printers and print management solutions.
• Extensive experience with Microsoft 365 suite.
• Familiar with Microsoft Azure Active Directory.

Responsibilities

• Prioritise calls and handle escalations.
• Identify opportunities for improvement.
• Provide onsite or offsite support when needed.
• Support live application systems.

Skills

Strong working knowledge of Windows OS

Experience with Apple macOS

Good understanding of printers

Experience with Microsoft 365 suite

Knowledge of Azure Active Directory

Good grasp of networking technologies

Experience with SCCM and Intune

Skilled in hardware repairs

Knowledge of Microsoft Teams

Ability to create scripts

Experience with service desk software

Knowledge of video conferencing

Job description

A leading retail technology company in Crewe is looking for a seasoned 2nd line support technician to join a team focused on delivering exceptional support to over 2,000 users. This position involves hands-on technical support, troubleshooting across various devices, and opportunities to drive improvements in customer service. The ideal candidate will have extensive experience with Windows and macOS, as well as strong skills in supporting Microsoft applications and networking technologies.