Second Charge Case Manager Lead — Hybrid & Growth Path

Brooke Harrison Recruitment; Warrington; Hybrid; GBP 40,000; Full time

Job summary

A recruitment agency is seeking an experienced Second Charge Case Manager Team Leader in Warrington. You will lead and mentor a team, ensuring high-quality case progression and excellent client service. Responsibilities include managing case flow, overseeing documentation, and supporting team development. The ideal candidate has a strong understanding of second charge mortgages and compliance in the financial sector. Competitive salary and benefits offered.

Benefits

Competitive salary + bonus scheme

Clear progression opportunities

Flexible hybrid working model

Supportive team environment

Qualifications

• Previous experience as a Second Charge Case Manager is essential.
• Experience mentoring or leading Case Managers or junior staff.
• Understanding of regulatory compliance in financial services sector.

Responsibilities

• Manage, support and develop a team of Case Managers.
• Oversee documentation checks for compliance and accuracy.
• Monitor case flow, ensuring timely progression.
• Act as contact point for complex cases.
• Maintain high standard of client communication.
• Prioritise workload to meet performance targets.
• Collaborate with Advisers, Underwriters, and Lenders.

Skills

Team leadership or supervisory experience within Second Charge lending

Understanding of the full Second Charge case journey

Excellent communication skills

Outstanding organisational skills

Attention to detail

Strong problem-solving abilities

Ability to lead by example

Job description

A recruitment agency is seeking an experienced Second Charge Case Manager Team Leader in Warrington. You will lead and mentor a team, ensuring high-quality case progression and excellent client service. Responsibilities include managing case flow, overseeing documentation, and supporting team development. The ideal candidate has a strong understanding of second charge mortgages and compliance in the financial sector. Competitive salary and benefits offered.