Seasonal Station Operations Lead - Customer Experience

FirstGroup Internal; Rose-an-Grouse; On-site; GBP 60,000 - 80,000; Full time

Job summary

A large transport operator is looking for a Station Team Leader in Rose-an-Grouse, England. The role requires leading a team to ensure exceptional customer service and safety at the station. Candidates must be great leaders, adaptable, and confident decision-makers. Experience in managing teams and delivering front-line customer service is essential. This position involves shift work during peak periods and offers full-time hours in summer, although there is no guaranteed work outside this period.

Qualifications

• Exceptional front-line customer service skills.
• Experience in team management to deliver customer services.
• Strong verbal and communication skills.

Responsibilities

• Manage operational requirements of the station including train movements.
• Ensure safety and security protocols are followed.
• Lead and coordinate the seasonal team for customer experience.

Skills

Leadership

Customer service

Crisis management

Communication skills

Decision making

Job description

A large transport operator is looking for a Station Team Leader in Rose-an-Grouse, England. The role requires leading a team to ensure exceptional customer service and safety at the station. Candidates must be great leaders, adaptable, and confident decision-makers. Experience in managing teams and delivering front-line customer service is essential. This position involves shift work during peak periods and offers full-time hours in summer, although there is no guaranteed work outside this period.