Sea Freight Exports Clerk

Freight Personnel; Greater London; On-site; GBP 30,000; Full time

Job summary

A global freight forwarding company in Greater London is seeking a Sea Freight Operations Exports Forwarding Clerk to manage customer queries, submit import customs entries, and liaise with various stakeholders. Candidates should have sea freight forwarding experience, good organizational skills, and proficiency in Microsoft Office tools. The role offers a salary of approximately £30,000, 22 days of holidays plus bank holidays, and a pension plan.

Benefits

22 days holidays plus bank holidays

Pension

Qualifications

• Experience in sea freight forwarding is essential.
• Ability to work to deadlines is required.
• Professional telephone manner needed, especially with challenging clients.

Responsibilities

• Handle customer queries via telephone and email.
• Monitor shared email inbox and collaborate using Microsoft Teams.
• Prepare and submit import customs entries.
• Liaise with clients and subcontractors.

Skills

Sea Freight forwarding experience

Good communication skills (verbal and written)

Good organisational skills

Attention to detail

Tools

Excel

Word

Outlook

Job description

Our client is a global freight forwarder, although shipping world‑wide they are a specialist shipper to Africa, the Middle East, India and Pakistan. Working with local partners on every continent this ensures they can offer you the best advice and sea freight options available.

Well established they are looking to strengthen the operations team and are now recruiting for a Sea Freight Operations Exports Forwarding Clerk.

Key responsibilities

• Dealing with customer queries via telephone / email
• Monitor and maintain a shared email inbox and work with Microsoft teams
• Obtain costings, provide quotes complete with service information to clients
• Undertake customer bookings and input data into their Freight system
• Prepare and submit import customs entries
• Liaise with clients, sub‑contractors, suppliers and overseas agents
• Check and send customer documentation
• Produce bills of lading
• Provide bill of lading instructions
• Carry out any other reasonable duties required by the business

Experience required

• Sea Freight forwarding experience
• A candidate who can work to deadlines and has an overall understanding of freight forwarding.
• Attention to detail
• Decision-making ability
• Good organisational skills
• Good communication skills (verbal and written)
• Ability to use Excel, Word and Outlook
• Professional telephone manner (particularly with challenging clients

Salary and Benefits

• Salary Circa £30,000 depending on experience.
• Working hours - 9-5 : 15
• Holidays - 22 days + Bank hols to start
• Pension