Sea & Air Freight Import Operator

WR Logistics; Altrincham; On-site; GBP 28,000 - 35,000; Full time

Job summary

A reputable freight forwarding business in Greater Manchester seeks an experienced Sea and Air Freight Import Operator. This role involves the end-to-end management of import shipments, ensuring compliance with company standards while building strong client relationships. The ideal candidate will have a proven track record in freight operations, preferably with CargoWise experience. This position offers stability in a supportive office-based environment with competitive salary and package.

Qualifications

• Proven experience in sea and air freight import operations.
• Organised and detail-focused with the ability to manage multiple files.
• Confident communicator with customers and suppliers.

Responsibilities

• Manage end-to-end sea and air freight import shipments.
• Handle quotations, bookings, customs clearance, and billing.
• Build strong relationships with clients through regular visits.
• Ensure compliance with company SOPs and service standards.
• Collaborate with suppliers and manage customer activity.

Skills

Sea and air freight operations

Client relationship management

Attention to detail

Organisational skills

Confident communication

Tools

CargoWise

Job description

Sea and Air Freight Import Operator

Location: Greater Manchester, Manchester Airport

Salary: £28,000 - £35,000 + Package

We are currently working with a well-established freight forwarding business who are looking to recruit an experienced Import Operator to join their growing operations team.

This is a pure import role, offering stability, clear processes, and a supportive working environment.

The Role

• End-to-end management of sea and air freight import shipments
• Handle quotations, bookings, pre-alerts, customs clearance, delivery, billing, and costing
• Build and maintain strong relationships with clients, including regular visits and call check-ins
• Ensure all company SOPs and compliance standards are adhered to
• Collaborate with suppliers, carriers, and overseas agents to secure competitive rates and efficient solutions
• Monitor customer activity, identify new opportunities, and take remedial action where required
• Accurately cost and invoice files, maintaining KPI service standards
• Provide proactive updates to clients on shipment status

The Ideal Candidate

• Proven experience in sea and air freight import operations
• CargoWise experience preferred
• Organised, detail-focused, and able to manage multiple files
• Confident communicator with customers and suppliers

This is an excellent opportunity for an experienced import professional looking for a stable, office-based role with a reputable business.

WR is acting as an Employment Agency in relation to this vacancy.