Schools Support Analyst

Agilisys; Sefton; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A digital transformation organization is looking for a Schools Support Analyst to enhance the use of management information systems in schools. The role includes providing comprehensive support, training delivery, and technical documentation. The ideal candidate has at least 3 years of experience with MIS solutions and strong stakeholder management skills. This is a hybrid position offering a dynamic work environment focused on public service improvement.

Benefits

Enhanced Pension Scheme

Health Insurance

Life Assurance

Exclusive discounts through 'Perks at Work'

25 days annual leave (option to buy more)

Qualifications

• Minimum of 3 years experience with MIS solutions in education.
• Experience in delivering training courses.
• Good understanding of MIS and IT support issues.

Responsibilities

• Provide support for MIS software modules.
• Complete documentation and service desk calls.
• Upgrade and install ESS software.

Skills

MIS (Sims, FMS and Arbor) solutions

Training delivery

Stakeholder management

Microsoft Office

Communication skills

Job description

Location: Hybrid
Division: MIS Support
Reports to: MIS Manager

Are you ready to drive digital transformation and innovation within a dynamic organisation focused on delivering exceptional public services?
Do you have a passion for helping clients harness the power of technology to solve complex challenges and improve experiences?
Do you want to have the opportunity to develop and implement schools’ administrative software, providing technical and management information support to schools, ensuring effective implementation and continuing operation of management information systems?

If so, we would love to hear from you!

ABOUT US

Agilisys is at the forefront of digital transformation and innovation in the public services sector. With over two decades of experience, we have established ourselves as a trusted partner for governments, local authorities, and organisations nationwide. Our mission is to empower our clients to deliver exceptional public services by harnessing the full potential of technology and data.

OUR VALUES

Partnership: we become one team and family with organisations, helping them to navigate change and stay agile.
Integrity: our people really care, going beyond the brief to make change happen for organisations and citizens.
Innovation: we bring together the right technologies and services to design solutions that work.
Passion: we are passionate about - and dedicated to - public services and improving people’s lives.

THE ROLE

The Schools Support Analyst is a vital role within Agilisys and this role will promote the effective use of MIS within schools and provide day to day comprehensive support.

Key Responsibilities

• Provide telephone, remote and onsite support across the entire range of supported MIS software modules
• Complete relevant documentation and service desk calls in accordance with the MIS SLA which is in place
• Be responsible for the support of the MIS Systems
• Upgrade and installation of ESS software, including implementing and co-ordinating new systems as necessary
• Maintain a high level of expertise with MIS products both those that are currently in widespread use and others that may become significant for the work of schools
• Create or develop training and support materials for supported MIS software and ensure that these are kept up-to-date and regularly reviewed
• Help deliver training courses in a range of software modules to a high standard monitored by course evaluation questionnaires
• Promote the effective use of MIS to raise standards in schools and make recommendations for improvement
• Support the team with delivering training courses / webinars

Opportunity

This role is an excellent platform for experienced professionals to take their career to the next level. As a Schools Support Analyst, you will have the opportunity to work in a challenging and rewarding role, providing comprehensive support to schools and enabling them to maximise the use of ICT systems.

ABOUT YOU

The ideal candidate will have a track-record in delivering results while embracing change and uncertainty. Excellent stakeholder management experience is essential to being successful in this role.

The Ideal Candidate

• A minimum of 3 years experience working with MIS (Sims, FMS and Arbor) solutions in a school or support team
• Experience of delivering training courses
• Good understanding of MIS and IT support issues
• Good knowledge of Microsoft Office
• Experience of providing support, advice and training in the use of MIS systems
• Knowledge of schools procedures, working practices and statutory requirements
• Relevant experience in the education sector preferred
• Ability to communicate clearly both in writing and orally to different audiences
• Ability to prepare and run effective training courses
• Ability to work on own initiative and a part of a team
• Ability to work flexibly and respond to changing solutions
• Ability to identify problems and implement solutions
• Ability to respond to the changing needs and priorities within the education environment
• Ability to write clear concise instructions/training manuals

WHAT WE CAN OFFER YOU

This role will offer exposure to the right mix of challenges, within a culture that promotes continuous learning and development.

Benefits include

• Enhanced Pension Scheme
• Health Insurance
• Life Assurance
• Access to exclusive discounts and offers through the company’s “Perks at Work” scheme
• 25 days annual leave (with the option to buy more)

We have a rigorous recruitment process, which we use for all our roles to ensure we attract the very best talent. Individuals seeking employment at Agilisys must note that we see diversity as something that creates a better workplace and delivers better outcomes. As such, we are keen to maximise the diversity of our workforce and actively encourage applications from all.