School Receptionist

Outcomes First Group; Bramfield; On-site; GBP 20,000 - 25,000; Full time

Job summary

An independent special educational needs school is seeking a Receptionist to ensure smooth operation by providing administrative support and being the first point of contact for visitors. The ideal candidate will have strong organisational and communication skills. The school promotes health and wellbeing, offering a market-leading benefits package, including life assurance and mental health support. Join the team for a role that makes a positive impact on the lives of young people while enjoying a better work/life balance with a 4-Day Working Week.

Benefits

Life Assurance

Pension scheme

Mental health support services

Flexible Benefits Package

Qualifications

• Able to manage administrative tasks in a busy environment.
• Professional demeanor in handling visitors and inquiries.
• Understanding and adherence to safeguarding procedures.

Responsibilities

• Act as the first point of contact for all visitors.
• Provide administrative support including photocopying and filing.
• Maintain inventory and stock relevant to the reception area.

Skills

Organisational skills

Professional communication

Customer service

Job description

The Receptionist plays a key role in ensuring the smooth day-to-day operation of the school by providing professional administrative and clerical support. You will be the first point of contact for visitors, parents, and external professionals, helping to create a welcoming and well‑organised environment while ensuring safeguarding procedures are followed at all times. Bramfield House School is an independent SEN school supporting young people with emotional and behavioural difficulties. All staff contribute to maintaining a safe, supportive, and caring learning environment.

Responsibilities

• Act as the first point of contact for all visitors, ensuring safeguarding and sign-in procedures are followed
• Provide a welcoming and professional reception service, including hospitality for visitors
• Manage visitor access, including escorting visitors when required and maintaining accurate records for fire safety
• Handle telephone enquiries professionally, taking and relaying messages as appropriate
• Receive and manage deliveries
• Provide administrative support including photocopying, laminating, filing, binding, and document collation
• Maintain inventory and stock relevant to the reception area
• Ensure reception and conference room areas are kept tidy, organised, and presentable

This role would suit an organised, approachable, and professional individual who is able to manage a range of administrative tasks while maintaining a calm and welcoming presence in a busy school environment.

At Outcomes First Group, we believe in better work/life balance – and we’re putting wellbeing first. That’s why we’re proud to be part of a 4‑Day Working Week (4DWW) trial, where you can work one day less each week (or equivalent hours), while still receiving your full‑time pay. Many of our schools have already introduced the 4DWW – and others are preparing to roll it out as soon as they reach full staffing. So, whether it’s already in place or just around the corner, now’s the perfect time to join #teamOFG.

Bramfield House School is an independent special educational needs school for boys aged 7 – 16 years who have social, emotional, mental health, communication difficulties and associated challenging behaviours, located in rural Suffolk. The School has a committed and innovative multidisciplinary team, extensive site and excellent facilities to support both learning and extra‑curricular activities; we are in a great position to provide our pupils with the best education possible. This opportunity is in Halesworth which is within commutable distance of Lowestoft, Diss and surrounding areas. We are part of Acorn Education and can promise you plenty of challenges, and a rich variety of opportunities to develop your career.

Acorn Education is the UK’s leading independent provider of specialist education for vulnerable pupils and young people. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care. We are really proud to say that in 2025, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the sixth year running.

Why Join Acorn Education?

We place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others. We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.

Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:

• Life Assurance
• Pension scheme with options to increase your contributions
• “Your Wellbeing Matters” – access to a wide range of first‑class mental health support services and physical health checks

And a market‑leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:

• A wide range of health, wellbeing, and insurance benefits
• 100’s of discount options valid in the UK and abroad
• Cycle to Work Schemes
• Electric Car Purchase Scheme
• Critical illness cover
• Family Growth Support – inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support.