School Admissions & Medway Test Assistant

Medway Council; Chatham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local government authority in Chatham seeks an administrative support individual for the Education and SEND Division. The role involves assisting with the Medway Test, liaising with schools and families, maintaining departmental data, and providing high-quality support to the team. Candidates should possess strong customer service and organizational skills to ensure efficient handling of inquiries and materials. Join us to contribute to quality education for children and young people in the community.

Qualifications

• Strong customer service skills to handle enquiries effectively.
• Experience in data recording and maintaining information records.
• Problem-solving skills to address issues promptly.

Responsibilities

• Assist in administering the Medway Test and related tasks.
• Liaise with schools and families regarding service-related enquiries.
• Maintain and monitor data records for the department.
• Provide high-quality business support using customer service skills.
• Handle manual tasks involving Medway Test materials.

Skills

Customer service skills

Data recording and analysis

Problem-solving skills

Organizational skills

Job description

Overview

Medways Education and Special Educational Needs and Disabilities (SEND) Division is committed to support all children and young people to learn and grow and to achieve their potential in education. The Education and SEND Division covers a wide scope of services, including school admissions, place planning, Medway Test, school transport, capital developments, high-needs funding and support for pupils with Education, Health and Care Plans, early years funding and sufficiency, school improvement and effectiveness, inclusion and attendance. The Governments ambitions for the provision of quality education and improvement plans for the SEND and Alternative Provision system are important strategic drivers for our vision for these services.

Responsibilities

• Assist in the administration of the processes for the Medway Test and undertake tasks as allocated by the senior members of the team.
• Liaise with schools and families as necessary and handle any service-related enquiries ensuring that they are answered effectively within agreed timescales and processing.
• Maintain and monitor data and information records relating to the work of the department.
• Utilise customer service, problem‑solving, data recording and analysis, processing requests, paperwork and archiving and organisation skills to provide high‑quality business support to your team and customers.
• Handle manual handling of large quantities of Medway Test materials (such as test papers) prior to, during and after the Medway Test.