Scheme Specialist

Davies; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading firm in claims management seeks a Scheme Specialist in Glasgow. The ideal candidate will efficiently manage online tasks, conduct detailed data reviews, and excel in an administration capacity. Responsibilities include monitoring portals, ensuring accuracy of reports, and supporting client interactions. The role demands excellent time management and written communication skills, along with a proactive approach to solutions. The position offers a comprehensive benefits package including health insurance and an incentive plan.

Benefits

Davies Incentive Plan

25 days holiday, increasing with service

Family Cover Private Medical Insurance

Simply Health Care Cash Plan

24/7 online GP and mental health support

Death in Service

Critical Illness Cover

Income Protection

5% Employer Pension Contribution

Cycle to Work Scheme

Tech Scheme

Season Ticket Loan

Gym Flex

Access to Online Discount Sites

Discounted Tickets for Merlin Attractions

Qualifications

• Must have good time management and ability to prioritise tasks.
• Demonstrates a high level of accuracy in data input.
• Effective management of time and resources.

Responsibilities

• Monitor and manage online portals and documentation.
• Review Excel enquiry spreadsheets and confirm data matches.
• Update monthly bordereau and ensure data analysis accuracy.
• Handle telephone calls and general enquiries.

Skills

Experience with leasehold agreements

Experience with land registry searches

Good standard of written English

Previous experience in an administration role

Familiarity with standard office packages such as Word and Excel

Attention to detail

Ability to meet deadlines

Effective customer service skills

Job description

Scheme Specialist

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Glasgow

Description

Davies are looking to recruit an experienced Administrator to join our growing Casualty team. The successful candidate must have good time management and have the ability to prioritise their workload effectively to ensure all tasks are completed within set deadlines.

At Davies, we value transferable skills and qualities that focus on what you can bring to the role.

Key Responsibilities

• Monitor and manage online portals/ downloading documentation and attaching to correct files
• Reviewing Excel enquiry spread sheets cross-checking against our internal data to confirm any potential matches and carrying out further investigations on these
• Review and updating monthly bordereau’s and ensuring data analysis is correct before issuing to the client
• Answer telephone calls as required and deal with general enquiries
• Other tasks to support the business plan as and when necessary to ensure company business objectives are met

Skills, Knowledge & Expertise

• Experience with leasehold agreements
• Experience with land registry searches.
• A good standard of written English
• Previous experience of working in an administration role
• Familiarity with standard office packages such as Word and Excel.
• Demonstrate a high level of accuracy in data input and attention to detail.
• Is proactive and resilient, seeking to get things done and at the same time deal with a variety of tasks.
• Provides solutions rather than problems – shows initiative.
• Work to deadlines to achieve client service level agreements in a changing and demanding environment.
• Able to demonstrate effective management of time and resources.
• Able to identify when guidance is required from other team members on decision making.
• Can demonstrate evidence of being an effective team member, interacting positively with colleagues, communicating effectively with a diverse group of people.
• Willingness to be closely supervised, when necessary, to ensure accuracy and compliance with varied client processes.
• Able to demonstrate effective customer service skills, actively seeking and responding to feedback

Job Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death in Service
• Critical Illness Cover
• PHI/Income Protection (Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

* after successfully completing probation