Scheme Manager (Residential – Live In)

Blue Octopus Recruitment Limited; Amersham; On-site; GBP 20,000 - 25,000; Part time

Job summary

A housing provider in Amersham is seeking a Live-In Residential Scheme Manager to manage daily operations and ensure the wellbeing of residents. The role requires prior experience in a housing environment, excellent customer service skills, and the ability to work collaboratively. Benefits include a competitive salary with accommodation costs deducted, as well as a commitment to supporting individuals' needs and managing risks effectively.

Qualifications

• Experience working in a housing environment.
• Ability to work collaboratively and communicate effectively.
• Satisfactory DBS check required.

Responsibilities

• Carry out wellbeing checks for residents.
• Engage with older people to support their needs.
• Manage risks including safeguarding.

Skills

Customer focus

Good IT skills

Organisational skills

Numerical skills

Job description

Overview

Permanent, Part Time (30 hours per week)

Kingslodge is a retirement living scheme consisting of 43 flats on the outskirts of Amersham, close to a thriving town centre with plenty of amenities. It is a private development for the over 55’s and is managed by a Residential Scheme Manager.

We’re now seeking a Live-In Residential Scheme Manager to assist the Regional Manager with the day-to-day operational management of the independent living scheme, delivering an on-site housing management service that supports residents to lead independent lives in a safe environment.

Responsibilities

• Carry out wellbeing checks and respond to emerging changes in circumstances.
• Identify and manage risk including safeguarding; take accountability for ensuring that appropriate actions are taken and controls are in place to manage the risk.
• Engage with older people and their families; support them to identify issues that are important to them and how they would like to progress them.
• Develop relationships with partner agencies that provide wellbeing opportunities; support residents to produce and access a programme of wellbeing and social initiatives, onsite and virtually, addressing issues affecting older residents such as wellbeing, loneliness and dementia awareness.
• Routinely carry out health & safety, fire safety and warden call system checks to ensure compliance and high service standards.
• Identify and manage risk including safeguarding; take accountability for ensuring that appropriate actions are taken and controls are in place to manage the risk.
• Deliver on-site housing management services that support residents to live independently in a safe environment.

Requirements

• Experience of working in a housing environment.
• Highly customer focused.
• Good IT skills, including the ability to use databases and tablets.
• Good numerical skills and the ability to support monitoring of budgets.
• A motivated and committed self-starter with strong organisational skills and a passion to deliver innovative services.
• Ability to work collaboratively and communicate information clearly and effectively with others.
• Practical and logical thinking; produces high quality work and meets deadlines.
• Delivers excellent customer service, including response and resolution of customer feedback and complaints.
• Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.

Notes

Please note, accommodation costs will be deducted from the annual salary.

About Stonewater

Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We’re looking for like-minded people to join our team of over 900 colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial. We are a Disability Confident Employer and are working towards Disability Confident Leader accreditation; we have achieved accreditation as an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and pursuing related accreditation.

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