Scheme Manager - Residential

Home Group Limited; City Of London; On-site; GBP 28,000; Full time

Job summary

A prominent housing organization in the UK is seeking a live-in Scheme Manager for their retirement community in Pinner. The role involves overseeing the scheme, ensuring safety and support for residents, and engaging with the community. Ideal candidates should have a passion for customer service, knowledge of health issues, and strong administrative skills. This position offers competitive pay, extensive benefits, and opportunities for professional growth.

Benefits

34 days leave including bank holidays

Health cash plan

Pension scheme with life insurance

Discounts on groceries and travel

Volunteering days

Career growth opportunities

Qualifications

• Passion for providing excellent customer service.
• Knowledge of health and social issues affecting older people.
• Experience in safeguarding and carrying out risk assessments.
• Ability to work collaboratively with partners.
• Strong administrative skills to manage accounts and budgets.
• Self-starter with ability to work independently.

Responsibilities

• Manage the scheme ensuring safety and security for residents.
• Engage with customers and maintain a welcoming environment.
• Ensure cleanliness of communal areas.
• Coordinate repairs with contractors and local suppliers.
• Support customers in accessing relevant services.
• Assist sales team with new customer onboarding.

Skills

Excellent customer service

Knowledge of health and social issues

Experience in safeguarding

Collaborative work

Strong administrative skills

Self-starter

Job description

Overview

Scheme Manager - Residential

Pinner, Middlesex

Permanent, full time (37.5hpw),

Pay £27,082 per annum and great benefits including Health Cash Plan, this role is live in and includes a property onsite on a rent-free basis

Home, a place where you belong

This is a great job opportunity for you to join our leasehold retirement team as live in Scheme Manager. If you want to make a difference supporting people to live independently and enjoy their well-earned retirement, then join us… You’ll ensure the smooth running of our retirement community by managing our buildings and ensuring our customers are always supported to live independently in their own home.

Responsibilities

• Managing the scheme on behalf of our residents, ensuring that our buildings are safe, secure and meet required safety standards.
• Providing visibility on the scheme, engaging with customers, responding to calls and providing a warm, safe and welcoming environment.
• Ensuring communal areas are clean, safe and welcoming. Although our customers live independently, they like to get together regularly to socialise in our wonderful communal spaces.
• Working with partner contractors for any repairs and maintenance works required in communal living areas. You might also support sourcing suitable local suppliers.
• Signposting customers to relevant services to support their welfare and make a difference to their lives.
• Supporting our sales team when a new property becomes available, interviewing new potential customers and providing a warm welcome as our new customers move in.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for the top 10 Great Places to Work in the UK!

You bring

• A passion for providing excellent customer service being able to build great relationships with customers from all different backgrounds.
• Knowledge of the health and social issues that affect older people.
• Some experience in safeguarding and carrying out risk assessments.
• Able to work collaboratively with different partners.
• Strong administrative skills being able to manage accounts, budgets and invoicing for any repairs to our buildings, communal areas and gardens.
• A self-starter approach with the ability to work much of your time alone. You’ll be organised, bring initiative and be able to make your own decisions effectively.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship toexternalcandidates for this role. This remains under regular review.

Our team

You’ll join Nicole and our Leasehold Retirement Central team, we’re super passionate about what we do! We’re really proud of our team unity. We’re a supportive bunch and like to have regular team days with coffee and cake.

Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!

Job details

• There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview
• We work Monday to Friday, but you may need to work occasional evenings too, to support our customers. The great news is that you’ll be able to shape your own diary.
• You must be able to use technology for updating records, completing online learning and collaborating with other colleagues.
• You’ll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• Enjoy 2 days volunteering, 34 days leave (this includes bank holidays and a "me day"!), increasing to 39.
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• Generous pension scheme with life insurance of 3x salary
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Learn more about our benefits on our website.

Find out more

APPLY NOW to see our Scheme Manager Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.

Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at [e-mail]