Scheme Manager

Sanctuary Group; Farnborough; On-site; GBP 26,000 - 28,000; Full time

Job summary

A not-for-profit housing association in Farnborough is seeking a Scheme Manager to deliver high-quality housing management services. The role involves providing tenancy advice and promoting independent living for older residents. Ideal candidates will have experience working with vulnerable individuals, possess strong interpersonal skills, and be able to manage workloads effectively. This position offers competitive salary and benefits, fostering a diverse and inclusive work environment.

Benefits

25 days annual leave plus public holidays

Pension scheme with employer contributions

Life Assurance

Employee Advice Service

Cycle to Work scheme

Well-being support and tools

Qualifications

• GCSE Grade C or above in English and Maths.
• Some experience of working with older people and understanding their needs.
• Ability to manage workloads and meet deadlines.

Responsibilities

• Deliver a high-quality housing management service.
• Provide tenancy advice to residents.
• Ensure compliance with legislation and safety standards.

Skills

Numeracy and literacy equivalent to GCSE Grade C or above in English and Maths

Experience working with older people

Ability to work alone and manage workloads

Working knowledge of handling confidential information

Good interpersonal and customer care skills

Basic knowledge of Microsoft applications

Valid driving licence

Job description

Closing Date: 06/01/2026

Requisition: 226780

Scheme Manager

Location: Farnborough – Shaftesbury Court and Bourne Court

Salary: £26,643 - £27,467 per year

Hours: 37.5 hours per week (part time considered)

We have an exciting opportunity for a Scheme Manager to join our Housing team in Farnborough covering two sites (Shaftesbury Court and Bourne Court). You will be responsible for delivering a high-quality housing management service, which will include promoting independent living, providing tenancy advice and signposting to other agencies for support. This is a rewarding yet challenging role and is ideal for someone who has previous experience working with older or vulnerable people in a housing management setting and is knowledgeable about safeguarding.

The role of Scheme Manager will include:

• Providing tenancy advice to residents
• Encouraging residents to maintain their well-being and independence through the effective delivery of high‑quality, safe and value for money housing support services that meet their identified needs and organisational objectives
• Meeting all legislative and regulatory requirements for housing services activities to ensure clean and safe homes for the Group’s customers, including undertaking compliance testing, risk assessments and scheme inspections and ensuring faults are reported and monitored
• Encouraging residents to organise and get involved in activities
• Well‑being calls to residents via warden call system
• Supporting the lettings team to manage vacant flats
• Managing low level anti‑social behaviour

Skills and experiences:

• Numeracy and literacy equivalent to GCSE Grade C or above in English and Maths
• Some experience of working with older people and understanding their individual needs or similar
• Ability to work alone and manage workloads to meet deadlines
• Working knowledge of handling confidential and sensitive information
• Good interpersonal and customer care skills
• Basic knowledge of Microsoft applications including Word, Excel, Outlook and Teams
• Occasional travel may be required; therefore a full valid driving licence is essential

Why work for us?

We are a not-for-profit housing association and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Benefits package:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Well‑being support and tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £26,643 per annum (rising to £27,467 per annum after 12 months, subject to satisfactory performance)

Contact: [e-mail]

Inclusion and Equality

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

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