Scheme Manager

Pinnacle Group; Ashfield; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading housing provider in the UK is seeking an experienced Scheme Manager for a new Extra Care development in Hucknall. You will oversee the delivery of high-quality housing and property management services, ensuring compliance, managing repairs, and enhancing residents' quality of life. The ideal candidate has strong knowledge of the Care Act and experience in care and housing management. Join a people-first organization that values diversity and provides ample growth opportunities.

Benefits

Maternity/paternity packages

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Private Medical Insurance

Cycle to Work Scheme

Qualifications

• Strong understanding of the Care Act and housing-related support.
• Experience in supported or sheltered housing and frontline housing management.
• Excellent IT (Word, Excel) and communication skills.

Responsibilities

• Provide intensive housing management and independent living support to residents.
• Ensure compliance and manage repairs effectively.
• Conduct property management duties and manage ASB.

Skills

Knowledge of the Care Act

Housing-related support

Experience in care sector roles

Excellent IT skills

Strong communication skills

Education

CIH/ARLA qualification or willingness to obtain

Job description

Overview

Pinnacle Group are looking for an experienced Scheme Manager to join our Pinnacle Partnerships Team within our Homes Division at a new Extra Care development in Hucknall, Nottingham. This exciting scheme comprises 73 independent apartments designed for residents with varying care needs. As a Scheme Manager, you will take full operational responsibility for delivering a high-quality housing and property management service, ensuring compliance, managing repairs and fostering a safe and supportive environment. Working closely with the on-site care provider, you will play a key role in enhancing the quality of life for residents while maintaining excellent standards across the scheme.

Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.

The ideal candidate will have a strong understanding of the Care Act, housing-related and our customers.

Key Responsibilities

• To provide intensive housing management and independent living support to residents of the site, ensuring support is tailored to meet individual needs by working closely with the on-site care team, who are responsible for reviewing and updating residents care plans, to ensure any identified changes needed are shared promptly.
• To test and ensure the telecare and other services are working, including monitoring of the response service, and ensure resident contact information is accurate and up to date.
• To ensure all building/property management and compliance documents are valid and ensure all works required are ordered before they are due and within budget.
• To manage support and the wider care sector, alongside experience in supported or sheltered housing services.
• To conduct all property management duties for the portfolio including full void turnaround from void inspection to property letting.
• To carry out all Housing Management duties including managing ASB, Tenancy queries and changes, drafting and serving legal notices and attending court where required.
• To support central services in managing issues affecting the site e.g. Income collection.
• To manage regular resident engagement events, this may occasionally be out of hours and on weekends.
• To carry out estate duties including inspections and management of contractors delivering on the site.
• To progress and manage all tenant repairs and log all repairs via Qube PM software.
• To carry out property inspection visits and pre-check out visits with tenants for the portfolio.
• To review tenancies and manage the renewal process and keep and maintain all tenancy records up to date.

Key Requirements

• Strong knowledge of the Care Act, housing-related support, wider care sector, and housing legislation/best practice.
• Experience in care sector roles (supported or sheltered housing, care/support services) and frontline housing management, including sheltered housing.
• Familiarity with affordable rent unit management, residential lettings, property industry, and diagnosing/instructing repairs.
• Excellent IT (Word, Excel) and communication skills; CIH/ARLA qualification or willingness to obtain.
• Understanding of current property industry practices and compliance standards.

About Pinnacle Group

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve. We’re a people‑first organisation with a values-driven culture that has stood the test of time - reflected in the way we care for both our employees, Repairs and Maintenance.

Our Offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds - especially those who represent the communities we work with every day.

As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans