Scheme Coordinator

Karbon Homes; Newcastle upon Tyne; On-site; GBP 26,000; Full time

Job summary

A leading housing provider in Newcastle upon Tyne is looking for a Scheme Coordinator to support residents in living independently. This role includes daily contact with tenants, conducting health and safety checks, and fostering strong relationships with social workers and agencies. The ideal candidate will have experience in older persons services and excellent communication skills. The position offers a competitive salary of £25,931 per annum and a comprehensive benefits package including generous leave and professional development opportunities.

Benefits

26 days annual leave

Birthday leave

Occupational pension

Health cash plan

Flexible benefits pot

Funding for qualifications and events

Qualifications

• Previous experience working in older persons services is essential.
• Ability to communicate effectively with residents and partners.
• Full UK driving licence and access to a vehicle required.

Responsibilities

• Provide advice and support to residents to help them live independently.
• Conduct regular health and safety checks and report defects.
• Welcome new tenants and help them settle into their new homes.

Skills

Experience in older persons services

Strong communication skills

IT skills including MS Teams

Empathy and compassion

Planning and prioritization

Job description

Come and make a difference at Karbon as a Scheme Coordinator

We're looking for a passionate and experienced individual for the role of Scheme Coordinator, within our Supported Housing Team. Supporting customers to enable them to live independently in their own homes and give them the opportunities and tools to thrive.

About The Role

As a Scheme Coordinator, you'll be part of our front facing team providing residents with advice and support, enabling them to live well independently. We aim to create desirable places where people can live well, feel safe and supported without isolation.

You’ll be responsible for daily contact with residents within your scheme and welcome new tenants ensuring they settle into their new home.

The health and safety of residents is our highest priority, you'll ensure all building related checks are carried out, and that any defects are reported for repairs and maintenance to our Karbon Property Services team. Due to the nature of the role, you'll be able to respond to emergencies in a calm effective manner.

About You

You’ll be a positive and enthusiastic person who has previous experience of working in older persons services and dealing with individual support in an empathetic and compassionate way.

You’ll make a positive contribution to improve relationships and services through strong partnership working with social workers, care managers and voluntary agencies.

You’ll be an excellent communicator, both written and verbal, with the ability to plan and prioritise your own workload. This role will require IT skills such as composing and responding to emails, using Microsoft software such as MS Teams, record keeping and health and safety checks on our in-house systems.

A full UK driving licence and access to a vehicle for work purposes is essential.

Working With Us

You’ll be part of our Supported Housing Team led by the Supported Housing Team Manager Elayne Bristow. If you'd like to know more about the role, please feel free to reach out to Elayne Bristow by email [e-mail] or Mobile [phone].

Key Details

• Scheme Coordinator - Permanent role
• Salary is 25,931 per annum
• Location: Condercum Court, Benwell and Hartley Court, Dinnington
• Occasional travel will be required to cover other schemes
• 37 Hours per week

We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to, and do not place them at, or make them a risk in the role they're applying for.

The role you're applying for is exempt from the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) must submit an enhanced disclosure and barring check application during pre-employment checks.

Why Join Us?

We offer a generous benefits package to support your wellbeing and development, including:

• 26 days annual leave (rising to 31 after 3 years)
• Birthday leave
• Occupational pension
• Health cash plan
• Flexible benefits pot
• Access to funding for qualifications, conferences, and learning events

Ready To Apply?

If this sounds like the role for you, apply now via our website:- https://www.karbonhomes.co.uk/careers/

We love seeing the real you in your application. It's fine to use AI tools for things like polishing grammar or improving formatting-but your CV and supporting statement should still reflect your own skills, experience, and personality, so we do not accept applications that are fully generated by AI without your own input.

Key Dates

Closing date for applications

Sunday 4 January 2026

We may close the advert early if we receive a high volume of strong applications- so don't wait too long to apply!

Just a quick heads-up about our Christmas closure dates:

We'll be closed from Wednesday 24 December 2025 and back in the office on Friday 2 January 2026.

If you get in touch during this time, we'll respond as soon as we're back.

Interview date

Week commencing 12 January 2026

We're Inclusive

We're proud to be an inclusive employer. We welcome applications from people of all backgrounds, identities, and experiences. If you have a disability and meet the essential criteria, you'll be guaranteed an interview.
Need a reasonable adjustment to apply? Contact us at [e-mail]

A Note for Recruitment Agencies

We're lucky to have a great Preferred Supplier List (PSL) in place, so we're not looking for additional agency support right now. Thanks for understanding-we've got this covered!