Scheduling Team Leader

Office Angels; Bridgwater; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading recruitment agency is seeking a Scheduling Team Leader to manage a Customer Service and Scheduling team in Bridgwater. The ideal candidate will have experience leading teams, strong interpersonal skills, and a commitment to high-quality customer service. The role involves driving efficiency, managing workflows, and collaborating with technicians to ensure performance targets are met. You will be part of a supportive and growing business, offering competitive salaries and benefits.

Benefits

22 days annual leave plus Bank Holidays

Free parking

Cycle to Work scheme

Company Pension (4% employer / 5% employee)

Supportive and collaborative team

Rapidly growing business

Responsibilities

• Drive efficiency and proactive workflows across Customer Service & Scheduling.
• Manage orders via phone and email, following company standards.
• Schedule planned work to the right technician.
• Collaborate with field teams to improve processes.

Skills

Prior experience leading and managing an effective team

Strong interpersonal skills

Customer focus

Fast learner in a fast-paced environment

Excellent IT skills

Effective planning and organizing abilities

High level of accuracy

Ability to initiate process improvement

Job description

Job Title

Scheduling Team Leader

Location

Bridgwater, Somerset

Salary

Circa £32,000 dependant on experience

Hours

Monday - Friday, 8:30am till 5:00pm

Benefits

• 22 days annual leave plus Bank Holidays
• Free parking
• Cycle to Work scheme
• Company Pension (4% employer / 5% employee)
• Supportive and collaborative team
• Forward‑thinking and rapidly growing business

We are seeking a well‑organised and driven Team Leader who thrives on being a supportive, patient and successful leader to join a highly established and growing business in Bridgwater. As well as working alongside a busy Customer Service and Scheduling team, you will inspire the team of 4 to deliver exceptional results whilst maintaining a high level of customer service. You will lead by example, drive performance and support your team in achieving targets and building strong relationships with the technicians and customers.

Responsibilities

• Empower Sales with quick, accurate info‑literature, specs, certifications.
• Drive efficiency and proactive workflows across Customer Service & Scheduling.
• Partner with Operations to hit KPIs and SLAs while streamlining processes.
• Own shared inboxes – organised, responsive, and under control.
• Resolve customer issues fast or elevate to the right contact.
• Process orders flawlessly via phone and email, following company standards.
• Manage internal workflows and customer SLAs with precision.
• Schedule smart‑book reactive and planned work to the right tech, every time.
• Optimise technician days for maximum productivity and efficiency.
• Keep jobs on track – meet KPIs or elevate when needed.
• Collaborate with field teams to improve and simplify processes.
• Own the customer journey – from first contact to final resolution.

Key Skills

• Prior experience leading and managing an effective team.
• Strong interpersonal skills and ability to build relationships.
• Customer focus and commitment to delivering high‑quality service.
• A quick learner who excels working in a fast‑paced environment.
• Can react quickly to queries/issues and respond appropriately.
• Excellent IT and communication skills.
• Effective planning and organising abilities.
• High level of accuracy.
• Ability to initiate process improvement changes.

If you’re seeking an exciting new role for 2026 being part of an incredibly successful company then please don’t delay in applying.

Next Steps

Please apply online or send your CV to [e-mail]. Alternatively, you can call Nicole on 01823 285440.

Office Angels is an employment agency and business. We are an equal‑opportunities employer who puts expertise, energy and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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